4 Replies Latest reply on Sep 22, 2013 8:48 PM by pwillener

    Problem with Flash Player despite proper reinstallation

    HKFC

      Despite the uninstallation and reinstallation of Flash player according to the help (several times, last time based on the YouTube video by Chris Campbell),  it seems as if the Flash Player does not work. When installing it again, it did mention that the installation was successful, the software is visible under programs in the Control Panel and the Shockwave is enabled in the Internet Explorer. However, if I do the "find flash player version" on the Adobe website, I only get a blank box and it seems as if I cannot run animations.

       

      What could be the problem/ what can I do to resolve this issue? I definitely followed the instructions for the uninstallation and deletion of files before downloading and installing Flash Player again.

       

      I am running Windows 7/64-bit with Internet Explorer 10.0.9