1 Reply Latest reply on Sep 23, 2013 1:36 AM by sjpt

    Deauthorizing devices

    ticked off in Canada

      Does anyone know how I can deauthorize all my devices and start fresh? I am sick and tired of having to spend days trying to get a hold of adobe every time I upgrade my device. I jsut put IOS 7 on my iPad and had ot reinstall my overdrive reader app and now it won't let me authorize as I am supposedly over my limit even thougn it is the same bloody device.

        • 1. Re: Deauthorizing devices
          sjpt Level 4

          Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html

          They can reset your authorizations, and then you must reauthorize any devices you still need.

          (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)



          Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

          in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.



          If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.