1 Reply Latest reply on Sep 23, 2013 2:00 AM by PrintFusion45

    Indesign CC (9.1) crashes when adding a custom color to a hyperlink to URL, is there a fix?

    Lumogenesis Level 1

      I am running Indesign CC on Windows 7 x64.

      The issue presents when I am attempting to add a hyperlink to a graphic object (a social media icon). I can add the hyperlink without incident but I with to alter the hyperlink's appearance with a custom colour.

      I start, of course, by opening the add a hyperlink dialogue:


      It doesn't make a difference whether I add the URL or not at this stage. Down in the Appearance section I change the type to visible rectangle, then drop donw the color selection list and choose 'Custom…'


      Selecting any of the custom color slots I specify the RGB values for the color I want to use,


      click 'Add to Custom Colors' and click OK.


      Instead of my brand compliant yellow, I get a grey box instead. So I drop down the color selection list again, click 'Custom…' and Indesign has a meltdown.


      I have replicated this bug on many occasions and the only thing that seems to avoid the crash so far is if, after clicking 'Add to Custom Colors' you select another custom color slot, and then re-select the custom color you just created.


      Here is the crash dump from Windows for this error:

      Log Name:      Application

      Source:        Application Error

      Date:          23/09/2013 08:45:04

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      Gibbs


      Faulting application name: InDesign.exe, version:, time stamp: 0x51f6923a

      Faulting module name: APPFRAMEWORK.RPLN, version:, time stamp: 0x51f69372

      Exception code: 0xc0000005

      Fault offset: 0x00000000000b376a

      Faulting process id: 0xc98

      Faulting application start time: 0x01ceb828efd98d2b

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\InDesign.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\Required\APPFRAMEWORK.RPLN

      Report Id: 0efac076-2424-11e3-a736-bcaec524cc64

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>




          <TimeCreated SystemTime="2013-09-23T07:45:04.000000000Z" />




          <Security />













          <Data>C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\InDesign.exe</Data>

          <Data>C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\Required\APPFRAMEWORK.RPLN</Data>






      Hopefully I'm not the only one experiencing this, or there is an explanation that can be used to fix it.