9 Replies Latest reply on Oct 1, 2013 4:20 PM by Xiaoyi Tong

    No products are showing in my extension manager

    Lukas_A

      Hi!

       

      I have just downloaded and installed the Extension Manager for CC. I have CC installed since maybe a month ago (Mac OSX). When launching the extension manager, no products are showing up to the left under (products). I have also updated the version to 7.1 but that did not help. This means that I cannot install the extension manager toolbar. It gives me the error that "This extension cannot be installed, it requires illustrator 17.0 or higer).

       

      All other applications in my CC suite works fine,

       

      Any ideas?

       

      Thank you!

      Lukas

        • 1. Re: No products are showing in my extension manager
          shuo_yang Level 2

          Could you delete ExMan.db located in /Library/Application Support/Adobe/Extension Manager CC/Configuration/DB and try it again ?

          • 2. Re: No products are showing in my extension manager
            Lukas_A Level 1

            Hi!

             

            I just did that and it did not work. Any other ideas?

             

            Thank you

            Lukas

            • 3. Re: No products are showing in my extension manager
              shuo_yang Level 2

              Are you sure you installed illustrator CC not CS6

              • 4. Re: No products are showing in my extension manager
                Lukas_A Level 1

                Yes.

                 

                This is how my Creative Cloud application looks:

                 

                Screen Shot 2013-09-23 at 3.53.09 PM.png

                 

                Thank you for your help!

                • 5. Re: No products are showing in my extension manager
                  Yuanyuan Liu Level 1

                  I cann't find Extension Manager CC in your snapshot.  Please install it from creative cloud. If you install it, the snapshot should like this:1.PNG

                  • 6. Re: No products are showing in my extension manager
                    Lukas_A Level 1

                    Hi!

                     

                    I have installed the extension manager from the creative cloud application (before i downloaded it from adobes website where you could download it for CC). But it does not work anyway. I uninstalled the previous version before installing the new one of course. I have also tried to remove the DB file and start the extension manager.

                     

                    How does the extension manager know what products I have installed? It seems that it cannot recognize them.

                     

                    Thank you!

                    • 7. Re: No products are showing in my extension manager
                      Carl Sun Level 4

                      Have you moved the location of installed products? If yes, Extension Manager can't find them.

                       

                      If not, you can install Adobe ExtendScript Toolkit CC in Creative Cloud Application then launch it. Input "BridgeTalk.__diagnostics__;" (exclude double quotation marks) in the main window, then click "Debug->Run". You will get diagnostics information in Javascript Console window at the top right corner.

                       

                      Please check whether all installed products are listed under "Targets" section, and they have correct paths and exename. You can paste these output information here. Extension Manager retrieves information of supported products through BridgeTalk.

                      • 8. Re: No products are showing in my extension manager
                        Lukas_A Level 1

                        Hi!

                         

                        Thank you for your reply!

                         

                        Here are the results from the Bridge-talk operation:

                         

                        Result: BridgeTalk Diagnostics

                        ----------------------

                         

                                  Info:

                                            Name = estoolkit-4.0

                                            Status = PUMPING

                                            Group = cs

                                            Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

                                            Version = 2.0

                                            Build = ES 4.5.5

                                            Next serial number = 40

                                            Logging: = OFF

                                            Now = 13:27:50

                         

                                            Messages:

                                                      Message Version = 2.05

                                                      Authentication = ON

                                                      Digest = ON

                         

                                  Thread: estoolkit-4.0#thread

                                            Avg. pump interval = 65ms

                                            Last pump = 25ms ago

                         

                                            Ping: 7

                         

                                                      ECHO_REQUEST: ECHO_RESPONSE

                                                                Timeout = undefined

                                                                Handler = undefined

                         

                                                      STATUS: PUMPING

                                                                Timeout = undefined

                                                                Handler = undefined

                         

                                                      MAIN: MAIN

                                                                Timeout = undefined

                                                                Handler = installed

                         

                                                      LAUNCHED: LAUNCHED

                                                                Timeout = undefined

                                                                Handler = installed

                         

                                                      DIAGNOSTICS: DIAGNOSTICS

                                                                Timeout = undefined

                                                                Handler = installed

                         

                                                      INFO: INFO

                                                                Timeout = undefined

                                                                Handler = installed

                         

                                                      SETUPTIME: thread=1ms, left=22ms

                                                                Timeout = undefined

                                                                Handler = undefined

                         

                                  Instances: 3

                         

                                            estoolkit-4.0#dbg:

                         

                                                                msg[13:27:50]: 00000035

                                                                          @BT>Version = 2.05

                                                                          Target = estoolkit-4.0#dbg

                                                                          Sender = estoolkit-4.0#dbg

                                                                          Sender-ID = localhost:mac14247

                                                                          Timeout = 12:27:51

                                                                          Type = Ignore

                                                                          Response-Request = Timeout

                                                                          Headers = (no headers)

                                                                          Timestamp = 13:27:50

                                                                          Serial-Number = 35

                                                                          Received = undefined

                                                                          Result = undefined

                                                                          Error = undefined

                                                                          Body = (empty)

                         

                                                      Incoming: 1

                         

                                                      Outgoing: 0

                         

                                                      Handler: 9

                                                                ExtendScript = for all messages

                                                                Error = for only msg #25

                                                                Error = for only msg #27

                                                                Error = for only msg #31

                                                                Result = for only msg #35

                                                                Error = for only msg #35

                                                                Timeout = for only msg #35

                                                                Result = for only msg #37

                                                                Error = for only msg #37

                         

                                            estoolkit-4.0#estk:

                         

                                                                msg[13:27:50]: 00000037

                                                                          @BT>Version = 2.05

                                                                          Target = estoolkit-4.0#estk

                                                                          Sender = estoolkit-4.0#dbg

                                                                          Sender-ID = localhost:mac14247

                                                                          Timeout = 13:37:50

                                                                          Type = Debug

                                                                          Response-Request = Result Error

                                                                          Headers = (no headers)

                                                                          Timestamp = 13:27:50

                                                                          Serial-Number = 37

                                                                          Received = undefined

                                                                          Result = undefined

                                                                          Error = undefined

                         

                                                                          Body: 107 bytes

                                                                                    Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

                         

                                                      Incoming: 1

                         

                                                      Outgoing: 0

                         

                                                      Handler: 1

                                                                ExtendScript = for all messages

                         

                                            estoolkit-4.0: (main)

                         

                                                      Incoming: 0

                         

                                                      Outgoing: 0

                         

                                                      Handler: 1

                                                                ExtendScript = for all messages

                         

                                  Targets: 4

                                            Connector = PCD

                         

                                            Installed: 0

                         

                                            Running: 0

                         

                                                      bridge-6.064:

                                                                Group = cs

                                                                Path = /Applications/Adobe Bridge CC/Adobe Bridge CC.app

                                                                Display Name = Bridge CC

                                                                MsgAuthentication = ON

                                                                MsgDigest = ON

                                                                ESTK = ON

                                                                BundleID = com.adobe.bridge6

                                                                Status = (not running)

                                                                ExeName = Adobe Bridge CC.app

                         

                                                      estoolkit-4.0: PUMPING

                                                                Group = cs

                                                                Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

                                                                Display Name = ExtendScript Toolkit CC

                                                                MsgAuthentication = ON

                                                                MsgDigest = ON

                                                                ESTK = ON

                                                                Status = PUMPING

                         

                                                                Info:

                                                                          Group = cs

                                                                          Version = 2.0

                                                                          Build = ES 4.5.5

                                                                          Next serial number = 44

                                                                          Logging: = OFF

                                                                          Now = 13:27:50

                         

                                                                          Messages:

                                                                                    Message Version = 2.05

                                                                                    Authentication = ON

                                                                                    Digest = ON

                         

                                                                Thread: estoolkit-4.0#thread

                                                                          Avg. pump interval = 65ms

                                                                          Last pump = 228ms ago

                         

                                                                          Ping: 7

                         

                                                                                    ECHO_REQUEST: ECHO_RESPONSE

                                                                                              Timeout = undefined

                                                                                              Handler = undefined

                         

                                                                                    STATUS: PUMPING

                                                                                              Timeout = undefined

                                                                                              Handler = undefined

                         

                                                                                    MAIN: MAIN

                                                                                              Timeout = undefined

                                                                                              Handler = installed

                         

                                                                                    LAUNCHED: LAUNCHED

                                                                                              Timeout = undefined

                                                                                              Handler = installed

                         

                                                                                    DIAGNOSTICS: DIAGNOSTICS

                                                                                              Timeout = undefined

                                                                                              Handler = installed

                         

                                                                                    INFO: INFO

                                                                                              Timeout = undefined

                                                                                              Handler = installed

                         

                                                                                    SETUPTIME: thread=1ms, left=22ms

                                                                                              Timeout = undefined

                                                                                              Handler = undefined

                                                                ExeName = ExtendScript Toolkit.app

                         

                                                      exman-7.0: IDLE

                                                                Group = cs

                                                                Path = /Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app

                                                                Display Name = Adobe Extension Manager CC

                                                                MsgAuthentication = ON

                                                                MsgDigest = ON

                                                                ESTK = OFF

                                                                BundleID = com.adobe.exman

                                                                Status = IDLE

                         

                                                                Info:

                                                                          Group = cs

                                                                          Version = 2.0

                                                                          Build = ES 3.92.104

                                                                          Next serial number = 3

                                                                          Logging: = OFF

                                                                          Now = 13:27:53

                         

                                                                          Messages:

                                                                                    Message Version = 2.05

                                                                                    Authentication = ON

                                                                                    Digest = ON

                         

                                                      exman-7.0: IDLE

                         

                                                                Thread: exman-7.0#thread

                                                                          Avg. pump interval = 3727ms

                                                                          Last pump = 202ms ago

                         

                                                                          Ping: 7

                         

                                                                                    ECHO_REQUEST: ECHO_RESPONSE

                                                                                              Timeout = undefined

                                                                                              Handler = undefined

                         

                                                                                    STATUS: IDLE

                                                                                              Timeout = undefined

                                                                                              Handler = undefined

                         

                                                                                    MAIN: MAIN

                                                                                              Timeout = undefined

                                                                                              Handler = installed

                         

                                                                                    LAUNCHED: LAUNCHED

                                                                                              Timeout = undefined

                                                                                              Handler = installed

                         

                                                                                    DIAGNOSTICS: DIAGNOSTICS

                                                                                              Timeout = undefined

                                                                                              Handler = installed

                         

                                                                                    INFO: INFO

                                                                                              Timeout = undefined

                                                                                              Handler = installed

                         

                                                                                    SETUPTIME: thread=0ms, left=1171ms

                                                                                              Timeout = undefined

                                                                                              Handler = undefined

                                                                ExeName = Adobe Extension Manager CC.app

                         

                                                      switchboard-3.064:

                                                                Group = cs

                                                                Path = /Applications/Adobe Bridge CC/Adobe Bridge CC.app/Contents/MacOS/SwitchBoard.app

                                                                Display Name = SwitchBoard 3.0

                                                                MsgAuthentication = ON

                                                                MsgDigest = ON

                                                                ESTK = OFF

                                                                Status = (not running)

                                                                ExeName = SwitchBoard.app

                         

                                            Installed: 2

                         

                                            Running: 2

                         

                                            Groups: 140

                         

                                                      cs3:

                                                                acrobat-8.0

                                                                aftereffects-8.0

                                                                soundbooth-1.0

                                                                bridge-2.0

                                                                contribute-4.5

                                                                devicecentral-1.0

                                                                dreamweaver-9.0

                                                                encore-3.0

                                                                estoolkit-2.0

                                                                fireworks-9.0

                                                                flash-9.0

                                                                illustrator-13.0

                                                                indesign-5.0

                                                                indesignserver-5.0

                                                                incopy-5.0

                                                                photoshop-10.0

                                                                premiere-3.0

                                                                premierepro-3.0

                                                                stockphotos-1.5

                                                                audition-3.0

                         

                                                      cs4:

                                                                acrobat-9.0

                                                                aftereffects-9.0

                                                                soundbooth-2.0

                                                                bridge-3.0

                                                                contribute-5.0

                                                                devicecentral-2.0

                                                                dreamweaver-10.0

                                                                encore-4.0

                                                                estoolkit-3.0

                                                                fireworks-10.0

                                                                flash-10.0

                                                                illustrator-14.0

                                                                indesign-6.0

                                                                indesignserver-6.0

                                                                incopy-6.0

                                                                photoshop-11.*

                                                                premierepro-4.0

                                                                audition-4.0

                                                                ame-1.0

                                                                exman-2.0

                         

                                                      cs5:

                                                                acrobat-9.0

                                                                aftereffects-10.0

                                                                soundbooth-3.0

                                                                bridge-4.0

                                                                contribute-6.0

                                                                devicecentral-3.0

                                                                dreamweaver-11.0

                                                                encore-5.0

                                                                estoolkit-3.5

                                                                fireworks-11.0

                                                                flash-11.0

                                                                illustrator-15.0

                                                                indesign-7.0

                                                                indesignserver-7.0

                                                                incopy-7.0

                                                                photoshop-12.*

                                                                premierepro-5.0

                                                                audition-5.0

                                                                ame-2.0

                                                                exman-3.0

                                                                flashbuilder-4.0

                                                                flashcatalyst-1.0

                         

                                                      ts1:

                                                                captivate3-en_us

                                                                captivate3-fr_fr

                                                                captivate3-it_it

                                                                captivate3-ja_jp

                                                                captivate3-es_es

                                                                captivate3-de_de

                         

                                                      ts2:

                                                                captivate-4.0

                         

                                                      el2:

                                                                captivate-5.0

                         

                                                      as1:

                                                                acrobat-10.0

                         

                                                      ts3:

                                                                robohelp-9.0

                                                                framemaker-10.0

                         

                                                      cs55:

                                                                aftereffects-10.5

                                                                audition-4.0

                                                                bridge-4.1

                                                                contribute-6.1

                                                                devicecentral-3.5

                                                                dreamweaver-11.5

                                                                encore-5.1

                                                                estoolkit-3.6

                                                                fireworks-11.1

                                                                flash-11.5

                                                                illustrator-15.1

                                                                indesign-7.5

                                                                indesignserver-7.5

                                                                incopy-7.5

                                                                photoshop-55.*

                                                                premierepro-5.5

                                                                ame-2.5

                                                                exman-5.5

                                                                flashbuilder-4.5

                                                                flashcatalyst-1.5

                                                                switchboard-2.0

                         

                                                      el25:

                                                                captivate-5.5

                         

                                                      cs60:

                                                                aftereffects-11.0

                                                                audition-5.0

                                                                bridge-5.*

                                                                contribute-6.88

                                                                devicecentral-4.0

                                                                dreamweaver-12.0

                                                                encore-6.0

                                                                estoolkit-3.8

                                                                fireworks-12.0

                                                                flash-12.0

                                                                illustrator-16.*

                                                                indesign-8.0

                                                                indesignserver-8.0

                                                                incopy-8.0

                                                                photoshop-60.*

                                                                premierepro-6.0

                                                                ame-6.0

                                                                exman-6.0

                                                                flashbuilder-4.52

                                                                switchboard-2.0

                                                                prelude-1.0

                                                                speedgrade-6.0

                         

                                                      el60:

                                                                captivate-60.*

                         

                                                      ts4:

                                                                robohelp-10.0

                                                                framemaker-11.0

                         

                                                      cs70:

                                                                audition-6.0

                                                                bridge-6.*

                                                                dreamweaver-13.0

                                                                encore-7.0

                                                                fireworks-13.0

                                                                flash-13.0

                                                                illustrator-17.*

                                                                indesign-9.*

                                                                indesignserver-9.0

                                                                incopy-9.*

                                                                photoshop-70.*

                                                                premierepro-7.0

                                                                ame-7.0

                                                                exman-7.0

                                                                flashbuilder-5.0

                                                                prelude-2.0

                                                                estoolkit-4.0

                                                                aftereffects-12.0

                         

                                                      el70:

                                                                captivate-70.*

                         

                                                      cs70:

                                                                switchboard-3.*

                        ----------------------

                         

                         

                         

                         

                        I hope this was helpful for you to understand where the problem is.

                         

                        As you can see the other applications do not have a "Path" variable. I have not moved my applications. Thank you!

                        • 9. Re: No products are showing in my extension manager
                          Xiaoyi Tong Adobe Employee

                          Hi Lukas_A,

                           

                          Based on your log above, we know you have ESTK, Bridge CC and Extension Manager CC installed, but we did not find illustrator CC. It may be caused by the updating database error in illustrator's installation. You can check if /Applications/Adobe Illustrator CC\Adobe Illustrator CC.app exists and can be launched successfully. If it works, you can try to remove it, reboot your system, and install illustrator CC again by Creative Cloud Application.

                           

                          Thanks,

                          Xiaoyi