15 Replies Latest reply on Sep 23, 2013 3:18 PM by mgredd

    1 of 2 audio tracks missing on certain browsers (h.264)


      I have footage of an event that I exported as .mp4 with h.264 encoding (Premier Pro CS6). I had one audio track from the live, mixed recording and an additional audio track (audio from the raw camera footage) that was added because one of the presenter's audio was crap. The exported video was then uploaded to Wistia for distribution and plays fine for the majority of our customers. However, on some browsers, people report not hearing the portion of the audio I pasted in (the second track).  It seems to me, that after it's exported it should just be one big, homogenous audio track. I don't understand how part of it is being dropped.  Any ideas?