9 Replies Latest reply on Feb 25, 2014 3:55 PM by imaccready

    Premiere CC fails to run.

    LeadFinger

      I just started my CC trial, downloaded and installed Premiere CC on my Dell Latitude 6430, i7 processor, Windows 7 64 bit OS, 16 GB Ram. How should I proceed?

        • 1. Re: Premiere CC fails to run.
          Romsinha Adobe Employee

          Hi LeadFinger,

          Go to start, look for Premiere Pro, right click and run as admin.

           

          Regards,

          Romit Sinha

          1 person found this helpful
          • 2. Re: Premiere CC fails to run.
            Francis123

            Hi, I have two Dell 6430's, I have tried updating the NVIDIA drivers to the latest as I was getting the "Premiere Pro could not find any capable video play modules" but now Right-Click -> Run As Administrator, Prem CC just crashes on startup.

             

            Any more Ideas?

             

            Thanks

             

            Francis

            • 3. Re: Premiere CC fails to run.
              imaccready Level 1

              I'm waiting for further answers on this as well.

              • Windows 8.1 (same sometimes happened on this computer on Windows 7)
              • Premiere Pro CC
              • NVIDIA GTX 765M (driver version 9.18.13.3221)
              • Same message "Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again."
              • Drivers are up to date (even when an update is available it doesn't help)
              • PP CC worked last night but not today. Only update overnight was "Security Update for Internet Explorer Flash Player for Windows 8.1 for x64-based Systems (KB2934802)".
              • Sometimes recent updates relate to DivX
              • There's no option to uninstall these updates so I use recovery to go to a point I created called "Last Time Premiere worked"
              • 4. Re: Premiere CC fails to run.
                imaccready Level 1

                So, this time upgrading the NVIDIA driver worked. More often than not, though, I spend the day trying to get Premiere to start.I still think there's an issue.:)

                 

                Thanks for your indulgance.

                • 5. Re: Premiere CC fails to run.
                  Jim_Simon Level 8

                  [Moved to Premiere Pro forum.]

                  • 6. Re: Premiere CC fails to run.
                    Francis123 Level 1

                    Hi, I thought I'd follow up, I had a support call with Adobe and we fixed it by setting the gpusniffer.exe in the prem pro cc program folder to run in compatibility mode of Windows Vista on my Win 7 laptops.

                     

                    Don't know if it will work for you?

                     

                    Regards

                    1 person found this helpful
                    • 7. Re: Premiere CC fails to run.
                      imaccready Level 1

                      Two days after I got it to work by updating the driver, I'm faced with the message again. I've just been through compatibility mode for every version from Windows Vista to Windows 8 (tried automatic also) to no avail. This is nuts. Thanks anyway, Francis123.

                      • 8. Re: Premiere CC fails to run.
                        LeadFinger Level 1

                        Premiere Pro was the main reason I tried the Adobe CC program, but since they were never able to solve the problem before my trial period ran out, I gave up on it. I thought they would have been more interested in keeping customers. Anyway, I did buy Illustrator CS6, Photoshop Extended CS6 and the latest Acrobat (XI Pro) so I could run them on my 64 bit Win7 laptop. I'm really sorry Adobe wasn't able to get their software working. Oh, BTW, I also bought PowerDirector 12 (64bit) to handle my video editing.

                        • 9. Re: Premiere CC fails to run.
                          imaccready Level 1

                          I've been using Adobe products for decades and I must say that this CC experience is the first time I've been thinking about leaving. In short, it's like the software (updates) is being released before it's ready. This current problem is particularly worrisome. 5 more months left in my first year subscription to make a decision.