2 Replies Latest reply on Sep 25, 2013 10:34 AM by JaredHess

    RoboHelp menus open up slowly

    JaredHess Level 1

      I don't get it. I have a new computer. More RAM, faster processors etc, yet doing something as simple as clicking on a menu, RH takes around two-three seconds before showing the menu!

       

      On the Customize dialog box for the menu, on Options, I have this:

       

      9-24-2013 1-27-55 PM.jpg

       

      I thought setting Menu animations to None would fix this, but there's no visible difference. Any ideas on how to fix this? It's just happening in RH.

       

      I have RH 9.02.271

      Windows 7 Ulitmate OS, 64-bit system

        • 1. Re: RoboHelp menus open up slowly
          Captiv8r Adobe Community Professional & MVP

          Hi Jared

           

          Does this happen in *ANY* project? For example, if you create a new blank project, does it happen there? If not, my guess is that you likely have gobs of files in a single folder and you need to begin considering creating folders and moving files into the folders.

           

          Additionally, where is the project? Local C drive or on a network? I know you have been around for a while so you have likely seen all the admonishments about network use. But slow performance is indicative of network use.

           

          Cheers... Rick

          • 2. Re: RoboHelp menus open up slowly
            JaredHess Level 1

            Well, from some tests I just ran, it seems like my installation of Dragon Naturally Speaking (dictation software) is causing this menu slow-down on large projects. It occurs even if Dragon remains running but is turned off and not actively listening for voice commands. It seems that the more htms contained in the project the slower those menus runs. Don't know why that'd be the case, but that's what seems to be happening.

             

            If I completely exit out of Dragon, the menus speed up again. In small projects, there's no visible difference if Dragon is running or not.