5 Replies Latest reply on Sep 24, 2013 4:29 PM by A.T. Romano

    Premiere elements 11 won't load

    philw_45

      Premiere element 11 will not load on my Windows 7 PC.  Running the adobe premier elements11.exe file has no effect at all.

       

      Any help would be gratefully received!

        • 1. Re: Premiere elements 11 won't load
          the_wine_snob Level 9

          Welcome to the forum.

           

          1. What is your video card's make and model?
          2. What is the number and date of the installed video driver?
          3. Is that the latest from the nVidia, or AMD/ATI Web site? Check on the site, and don't trust Windows.

           

          That is the most common issue with failure to launch.

           

          Good luck,

           

          Hunt

          1 person found this helpful
          • 2. Re: Premiere elements 11 won't load
            the_wine_snob Level 9

            Also, see this recent thread, as there might be some helpful info in it: http://forums.adobe.com/thread/1302335?tstart=0

             

            Good luck,

             

            Hunt

            1 person found this helpful
            • 3. Re: Premiere elements 11 won't load
              philw_45 Level 1

              Hi Bill

               

              Intel(R) 4 Series Express Chipset Family

              Driver date October 10, 2009

              Driver version 8.15.10.1883 A

              According to HP this is the latest driver available.

               

              Thanks for any further help you can provide.

               

              Phil

              • 4. Re: Premiere elements 11 won't load
                the_wine_snob Level 9

                Thank you for that info.

                 

                Just to check (not that HP is likely to be wrong), I would head to the Intel Web site, plug in your chipset and your OS, and look there.

                 

                One step, that you could test right now, would be to remove the BadDrivers.TXT file (even though you did not get the "Incompatible Video Driver" error message.

                 

                Intel makes very good chips, but driver support is lacking, IMHO, and is one reason that I most often recommend an nVidia, or AMD/ATI card/chip.

                 

                Also, IIRC, ATR, a valued contributor here, has at least one computer with Intel graphics, and might have some additional input for you. He's probably testing PrE 12 right now, but should be by in a bit.

                 

                Good luck,

                 

                Hunt

                • 5. Re: Premiere elements 11 won't load
                  A.T. Romano Level 7

                  philw_45

                   

                  Did we establish yet if this is a "it worked before but not now problem" or "it never worked" type problem?

                   

                  Given you have Premiere Elements 11 on Windows 7 (presumed 64 bit)...

                   

                  Make sure that Premiere Elements 11 is closed. Right click the Taskbar, select Task Manager/Processes, and do an End Process for any Adobe Premiere Elements process that you find opened.

                   

                  Make sure that you are working with the Folder Option Show Hidden Files, Folders, and Drives active.

                   

                  Then...

                   

                  Go to

                  Local Disk C

                  Program Files

                  Adobe

                  Premiere Elements

                  11.0

                  and, in the 11.0 folder, find the files named Adobe Premiere Elements 11.exe and Adobe Premiere Elements.exe. Double click the Adobe Premiere Elements.exe file and see if Premiere Elements 11 opens. If it does, create a desktop shortcut for it and open the program from it. That choice will have you bypassing the Welcome screen when you open the program.

                   

                  If the idea goes nowhere in the direction of a solution....

                   

                  Do the deletion of the BadDrivers.txt file via

                  Local Disk C

                  Program Data

                  Adobe

                  Premiere Elements

                  11.0

                  and in the 11.0 Folder is the BadDrivers.txt file that you delete.

                   

                  and

                   

                  Make sure that you have the latest version of QuickTime installed on your computer with Premiere Elements.

                  Make sure that you are running the program as Run As Administrator or from a User Account with Administrative

                  Priviledges.

                   

                  If no success, at this point, Help Menu/Deactivate within the program, close the program, do an uninstall in Control Panel area,

                  use ccleaner on the system, then reinstall the program with firewalls and anti-virus disabled. Speaking of anti-virus, at the

                  very beginning of all this, you might want to disable the anti-virus to determine if it or one of its updates has gotten you into

                  your present situation.

                   

                  An, if all else has failed to work, there is always creating a new User Account with Administrative Priviledges and just opening the program there.

                   

                  Let us review the results from the above and then decide what next if necessary..

                   

                  Thanks.

                   

                  ATR

                   

                  Add On...My desktop and laptop both have Intel HD Graphics and present no issues on Windows 7 64 bit and Windows 8 64 bit with a variety of Premiere Elements programs.