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Welcome to the forum.
- What is your video card's make and model?
- What is the number and date of the installed video driver?
- Is that the latest from the nVidia, or AMD/ATI Web site? Check on the site, and don't trust Windows.
That is the most common issue with failure to launch.
Intel(R) 4 Series Express Chipset Family
Driver date October 10, 2009
Driver version 22.214.171.1243 A
According to HP this is the latest driver available.
Thanks for any further help you can provide.
Thank you for that info.
Just to check (not that HP is likely to be wrong), I would head to the Intel Web site, plug in your chipset and your OS, and look there.
One step, that you could test right now, would be to remove the BadDrivers.TXT file (even though you did not get the "Incompatible Video Driver" error message.
Intel makes very good chips, but driver support is lacking, IMHO, and is one reason that I most often recommend an nVidia, or AMD/ATI card/chip.
Also, IIRC, ATR, a valued contributor here, has at least one computer with Intel graphics, and might have some additional input for you. He's probably testing PrE 12 right now, but should be by in a bit.
Did we establish yet if this is a "it worked before but not now problem" or "it never worked" type problem?
Given you have Premiere Elements 11 on Windows 7 (presumed 64 bit)...
Make sure that Premiere Elements 11 is closed. Right click the Taskbar, select Task Manager/Processes, and do an End Process for any Adobe Premiere Elements process that you find opened.
Make sure that you are working with the Folder Option Show Hidden Files, Folders, and Drives active.
Local Disk C
and, in the 11.0 folder, find the files named Adobe Premiere Elements 11.exe and Adobe Premiere Elements.exe. Double click the Adobe Premiere Elements.exe file and see if Premiere Elements 11 opens. If it does, create a desktop shortcut for it and open the program from it. That choice will have you bypassing the Welcome screen when you open the program.
If the idea goes nowhere in the direction of a solution....
Do the deletion of the BadDrivers.txt file via
Local Disk C
and in the 11.0 Folder is the BadDrivers.txt file that you delete.
Make sure that you have the latest version of QuickTime installed on your computer with Premiere Elements.
Make sure that you are running the program as Run As Administrator or from a User Account with Administrative
If no success, at this point, Help Menu/Deactivate within the program, close the program, do an uninstall in Control Panel area,
use ccleaner on the system, then reinstall the program with firewalls and anti-virus disabled. Speaking of anti-virus, at the
very beginning of all this, you might want to disable the anti-virus to determine if it or one of its updates has gotten you into
your present situation.
An, if all else has failed to work, there is always creating a new User Account with Administrative Priviledges and just opening the program there.
Let us review the results from the above and then decide what next if necessary..
Add On...My desktop and laptop both have Intel HD Graphics and present no issues on Windows 7 64 bit and Windows 8 64 bit with a variety of Premiere Elements programs.