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1. Re: typekit fonts not reloading in photoshop
Trevor.Dennis Sep 24, 2013 4:09 PM (in response to ked71)I wondered the same thing when I first started syncing fonts. I tried restarts and different apps, but the new fonts were not showing. Then, probably two days later, there they were. So I am not sure what was going on, but give it time and hopefully you'll be good to go.
Of course, this would be completely hopeless if it was the norm, as you couldn't possibly work like that, but my guess is that they are still sorting things out. Apparently the initial delays were to do with managing the expected demand on bandwidth. That sounds a bit weird to me as a few fonts are not going to amount to a lot of megabytes in the scheme of things. I think there are already more fonts than when it forst went live as well, but I am not entirely sure about that.
I love the manager. It is more comprehensive regards its search facilities than any other font manager I have come across, and is going to kill the likes of Suitcase and Type DNA (my previous favourite) stone dead.
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2. Re: typekit fonts not reloading in photoshop
ked71 Sep 25, 2013 4:30 AM (in response to Trevor.Dennis)You were right. A day later and it's back. This is not going to be of any use for my pro work until they sort it. The downside of cloud based systems I guess.
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3. Re: typekit fonts not reloading in photoshop
Trevor.Dennis Sep 25, 2013 4:44 AM (in response to ked71)OK I just tested it and it worked straight away, although I am only using the Desktop fonts, and have not created a Type Kit. A slight difference this time is that I did not have the CC Desktop app open, and syncing a new font asked me to open it. It opened not showing the font I'd just synced, but after a few seconds the list updated. I looked in Photoshop without closing it, and there it was, so I guess they just got off to a slow start.
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4. Re: typekit fonts not reloading in photoshop
ked71 Sep 25, 2013 2:13 PM (in response to Trevor.Dennis)Gone again. Removed fonts from my desktop and reloaded them again and it's ok now. Still too glitchy for important work
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5. Re: typekit fonts not reloading in photoshop
Trevor.Dennis Sep 25, 2013 2:30 PM (in response to ked71)There is a Type forum, but the last post (as I write this) was six days ago.
http://forums.adobe.com/community/typography_fonts
The Typkit blog page is useful. I shows new fonts as they become available, and has feedback links like their Twitter page
We could do with a Typekit specific forum methinks, but meanwhile, just badger the bejezuz out of the support team until they get it right.
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6. Re: typekit fonts not reloading in photoshop
Liz, Typekit SupportSep 26, 2013 12:53 PM (in response to Trevor.Dennis)
Hi ked71 & Trevor.Dennis,
I'm sorry that you are having some trouble with your font syncing. Do either of you happen to have Suitcase Fusion installed? The Creative Cloud team has found that the combination of Suitcase Fusion and Creative Cloud may cause the sync fonts to temporarily not show up InDesign and other applications.
At the moment, the only workaround is to turn off File and Font Sync setting in the Creative Cloud app (under the gear menu) and then turn it back on to start a new font sync. We are working with Extensis to learn more about the problem.
If that doesn't seem to be the case or toggling font sync doesn't help, please feel free to email us at support@typekit.com so that we can look into the problem further.
Best,
-- liz
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7. Re: typekit fonts not reloading in photoshop
ked71 Sep 26, 2013 1:23 PM (in response to Liz, Typekit Support)Hi. Thanks for the reply. I don't have suitcase installed. It seems to have stabilised at present. Toggling didn't sort it earlier on but reloading the fonts seems to have worked. I'll keep my eye on it.
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8. Re: typekit fonts not reloading in photoshop
Liz, Typekit SupportSep 26, 2013 2:51 PM (in response to ked71)
Glad to hear it's working for you now. Definitely let us know if you see problems again, and we can take a look at the sync log files from your computer.
-- liz
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9. Re: typekit fonts not reloading in photoshop
Trevor.Dennis Sep 26, 2013 3:01 PM (in response to Liz, Typekit Support)I have had Type DNA installed on this system. Typekit is working fine for me now though.
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10. Re: typekit fonts not reloading in photoshop
rfahl Nov 18, 2013 11:10 AM (in response to Liz, Typekit Support)Hi Everyone!
Extensis has released an update to Suitcase Fusion 5 that addresses Typekit compatibility. For details, go to this blog post:
The update is free to all Fusion 5 owners and can be downloaded here:
http://www.extensis.com/support/product-support/suitcase-fusion-5/