0 Replies Latest reply on Sep 24, 2013 6:50 PM by Pete.Green

    Serial Number Invalid when upgrading to PSE 12 (MacOS)

    Pete.Green Adobe Employee

      Many users have reported that after purchasing Photoshop Elements 12 for MacOS, the serial number provided shows as invalid when installing Photoshop Elements 12.

       

      We are aware of this issue and are actively working on a fix both on our store page as well as working to get a resolution out to the users who have been affected by this.

       

      In the meantime, you're of course free to use the 30 day trial, which is a fully functioning version of PSE, and you'll be able to put the working serial number in once it has been made available to you.

      We really apologize for the inconvenience this has caused some of you, and hope to have this resolved very soon.

       

      Hang in there.

      Thanks!

      Pete