2 Replies Latest reply: Sep 25, 2013 10:58 AM by unioman RSS

    Illustrator CC errors reopening docs with pie charts

    unioman Community Member

      I created some sample pie charts for a client - had no problems with the document while it was open. It saved fine, I even saved it as an EPS. However, when I try to reopen the document, it gives me an error (whether I open the illustrator or eps file).

      SamplePieChartsError.jpg

      I haven't been able to track down the reason for it. It has 6 sample pie charts on it. The text and labels are simply text or lines drawn on a separate layer. The "hole" is simply a white circle on top of the chart. There isn't really anything complicated with it, so I'm not sure where the error is. I've already recreated this but had the same problem again.

       

      SamplePieChartsEPS.jpg

      This does not happen for all pie charts - there is another file I created with other samples, and I've been able to reopen that. The odd thing is that even though I get the error, it seems to partially open the file - only a few of the elements show up. Not sure if that would help you to track down the bug or not. See screenshot below.

       

      SamplePieChartsAICC-thatopens.jpg

        • 1. Re: Illustrator CC errors reopening docs with pie charts
          Monika Gause CommunityMVP

          Where did you save the file? Your local hard drive?

          • 2. Re: Illustrator CC errors reopening docs with pie charts
            unioman Community Member

            I have two internal hard drives. One has the applications, the other is where I save my files. But I don't think that would be the issue since I can save/close/open other illustrator files, it's just something about these files. I have another file with bar charts - no problem with that one.

             

            I thought the problem might have to do with some of the pie charts having strokes applied. But I did a test with strokes applied to the chart (center, inside, outside) and I was still able to open them after closing them.

             

            So there is something else that I can't figure out. Is there a way to find out from the error code what the error even means or what kind of object or effect it is in relation to?