I think Adobe is waiting for it's consumers to come up with an answer
Which their R&D department can't handle
Here's your next slogan
"Adobe: We wait for u to innovate!"
J.H.264 I am sorry you are facing difficulties using Adobe Premiere Pro CC. Do you have a case number from your interaction with our support team which I can reference?
Also can you please check your installation logs for errors during the Adobe Premiere Pro CC installation process. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. Please feel free to post any specific errors which you discover to this discussion.
I did not recieve a case # from the last agent who asked me if I had a case #...
Ok thank you J.H.264 I was trying to see what steps you had performed previously. Please feel free to post any installation errors which you locate to this discussion. If you could refrain from posting the entire log it would be appreciated as only the error messages are relevant.
I know. When I bought my membership yesterday (because we have to now), the sales person told me 24/7 phone support. Can't even get chat support.
What a joke!
Moving discussion to Premiere Pro forum.
1 person found this helpful
Could you please right click on Premiere Pro and run as admin. If still the same issue enable hidden admin and check whether software is working there: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ .
Click on the link to connect to our chat representatives: http://helpx.adobe.com/contact.html?product=premiere-pro .