7 Replies Latest reply on Sep 26, 2013 7:51 PM by Romsinha

    Premiere Pro CC Crashes... HORRIBLE CUSTOMER TRIAL SUPPORT POLICY!!!

    J.H.264

      9/25/13

      Called Technical Support line @ Adobe

      Agent said: "Sir we do not provide support for trials"

      "You'll have to buy the program... for us to help you"

      "If it doesn't work we will refund your $"

      "Go check the user forums" ~ Basically your on your own!

       

      QUESTION: Why would I buy a product if the trial doesn't work?

       

      HISTORY OF ISSUE

      9/24/13

      Premiere Pro CC - crashes on windows 7

      Called yesterday and did the Cleaner

      Redownloaded Premiere Pro CC

      STILL QUITS after 45sec

       

      All other programs work except Premiere in my case.

       

       

      Sounds like Adobe is subcontracting technical support to the Phillipines

      Leaving prospective subscribers in the dark,

      which have trusted Adobe in the past.

       

      We are American business owners with clients:

      We do not deserve to be punked like this!

      __________________________________________________________________________________________ ____________________________________________________________________

      2nd Issue:

      CC fails to relink media properly every day on my laptop. & it's a *itch (excuse me)

      Realware didn't seems to have amnesia when you disconnect hard drive

      My case:

      Editing a 3 min video w/ about 100GB of clips on a 2TB External Hard Drive

      System Windows 7:

      Solid State Hard drive & 8GB or RAM