3 Replies Latest reply on Sep 28, 2013 1:07 PM by sjpt

    ADE and Kobo Glo?

    buboes

      I would like to discover how to add a second ereader to ADE (Kobo Glo)ADE is already authorised to an email address that is now obsolete, so I might need to find out how to change that .Help appreciated

        • 1. Re: ADE and Kobo Glo?
          sjpt Level 4

          1~~~ change email for your Adobe ID

          If you have any old DRM books authorized to the ID, you want to keep the same ID.

          If you aren't expecting any information sent to your email, you can just continue using the old email address.

          The fact that it doesn't work any more doesn't matter.

          It might be worth changing to the new email, for example if you forget your Adobe password.

           

          If you want the email address up to date, change the email address associated with the ID.

          To do that, log on (sign in) at the top right of www.adobe.com, using your old email address.

          Go to 'My Adobe', 'My Adobe ID'  (https://www.adobe.com/uk/account/account-information.html#myadobeid)

          Change the Adobe ID in the top right and save the changes.

          That does not change the underlying ID and your rights to read associated books,

          but changes the email address associated with the ID.

           

          Devices already authorized to the underlying ID may continue to show the old email address,

          or they may at some random time notice the change and show the new email address.

          Don't worry, it is the underlying ID that matters, not the email address.

          One ADE2.0, you can see the underlying ID by menu/Help/Authorization Information;

          that will show both the underlying Adobe ID (urn:uuid) and the email it thinks is associated.

           

          2~~~ authorizing second ereader.

          Plug it in when ADE is running, and in ADE2.- menu/Help/Authorize Device (on the superior old ADE1.7.2, menu/Library/Authorize Device)

          • 2. Re: ADE and Kobo Glo?
            buboes Level 1

            Hi sjpt,

            Thanks for your recent email.Problem 1 re the email is solved. Problem 2

            remains a problem. I ran ADE and then plugged in the ereader. Next I

            clicked Help, but no device was recognised.Nothing .

            So I dont know what is going on here. Hope that you have a suggestion or two

             

            Thanks

            • 3. Re: ADE and Kobo Glo?
              sjpt Level 4

              ADE2.0 has issues with some devices.  I'm not sure if the Kobbo is one of them; other people have found 1.7.2 better.

               

              There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

              (You can have them both installed at once if you like.)

              Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

              http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

              The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

               

              ~~~

              Some devices (mainly Sony) need appropriate extra software installed before ADE will recognize them.

              I don't think that applies to the Kobo, but worth checking the documentation.