35 Replies Latest reply on Oct 4, 2013 6:35 PM by A.T. Romano

    My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll

    RogerAAAA Level 1

      This error occurs consistently with a project I just started.  Project was initially created under PrE 2 then Copied via Archive and continued under Pre 11.  I'm a new user and I need some of your expert help to resolve this.  Windows 7 event viewer signature is as follows:   Hope you can help me with this I've spent 2 days working this so far.

       

       

      oops - don't know how to insert text (.doc) file here. Will add in later post. Thanks for your interest.

        • 1. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
          RogerAAAA Level 1

          Following is the Error signature;

           

          Log Name:      Application

          Source:        Application Error

          Date:          9/25/2013 5:51:16 PM

          Event ID:      1000

          Task Category: (100)

          Level:         Error

          Keywords:      Classic

          User:          N/A

          Computer:      HPh8-HP1

          Description:

          Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x5041d43d

          Faulting module name: ImageRenderer.dll, version: 11.0.0.0, time stamp: 0x5041ce69

          Exception code: 0xc0000005

          Fault offset: 0x000000000014c4cf

          Faulting process id: 0xf7c

          Faulting application start time: 0x01ceba4f4040c2a2

          Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe

          Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 11\ImageRenderer.dll

          Report Id: bf40cf69-2645-11e3-83f8-54bef7258602

          Event Xml:

          <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

            <System>

              <Provider Name="Application Error" />

              <EventID Qualifiers="0">1000</EventID>

              <Level>2</Level>

              <Task>100</Task>

              <Keywords>0x80000000000000</Keywords>

              <TimeCreated SystemTime="2013-09-26T00:51:16.000000000Z" />

              <EventRecordID>9767</EventRecordID>

              <Channel>Application</Channel>

              <Computer>HPh8-HP1</Computer>

              <Security />

            </System>

            <EventData>

              <Data>Adobe Premiere Elements.exe</Data>

              <Data>11.0.0.0</Data>

              <Data>5041d43d</Data>

              <Data>ImageRenderer.dll</Data>

              <Data>11.0.0.0</Data>

              <Data>5041ce69</Data>

              <Data>c0000005</Data>

              <Data>000000000014c4cf</Data>

              <Data>f7c</Data>

              <Data>01ceba4f4040c2a2</Data>

              <Data>C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe</Data>

              <Data>C:\Program Files\Adobe\Adobe Premiere Elements 11\ImageRenderer.dll</Data>

              <Data>bf40cf69-2645-11e3-83f8-54bef7258602</Data>

            </EventData>

          </Event>

           

          Thanks for helping.

          • 2. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
            A.T. Romano Level 7

            RogerAAAA

             

            It is inviting to point in the direction of trying to work with an older project (from Premiere Elements 2) in a far distant one (Premiere Elements 11). There have been marked changes in the program going from 2 to 11, including structural differences in the disc menus among other things. Is version 2 still available to you so that you can attempt to finish this project in 2?

             

            But, let us not take anything for granted and let us explore all possibilities.

             

            Did you have any problems opening this Premiere Elements 2 project in version 11 from the project.prel in the Copied Folder?

             

            Did you have any problems with error message during the editing of it?

             

            When did you place the menus and with what? Did the project open in 11 with the old menus in the Movie Menu section of the project?

             

            What is on that Timeline: videos, photos, titles, transitions, effects? Expand the Timeline with the - + slider above the Timeline and look for leftovers or other irregularies. Look for thin vertical black lines scattered among the track content. Delete them. Look for gaps. Look for transitions as well as menu marker misplacements. Are all of the effects and other assets from 2 still available in 11 in this project?

             

            If it were not for the 2 vs 11 consideration, at the onset I would suggest that you deactivate the program in its Help Menu/Deactivate, close the program, uninstall it. Run the computer through ccleaner and then reinstall the program.

             

            Has Premiere Elements 11 worked for you for new projects created in Premiere Elements 11?

             

            Let us start here and then we can decide what next.

             

            Thanks.

             

            ATR

            • 3. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
              RogerAAAA Level 1

              Thanks ATR - you've got me started.

               

              Yes PrE 2 is still available and is on the same computer. Colud this be a problem?  I have so many projects in the fire I would rather not go back to PrE 2 .. but can if I have to.

               

              No problem opening project in PrE 11 or editing it or in moving thru adding Menus and Previewing disc. 1 other program made the complete transition.  This one hangs up at the DVD burn phase.

               

              I haven't been able to keep the PrE 11 menus with either of the 2 projects converted. AM I missing something there? I had to reinstall Menus for both projects.  I do not believe I had PrE 2 menus in either before 11.

               

              Timeline stuff - will look into these mamana.  Assets from 2 used OK during convert to 11.  Not sure about effects/transitions.

               

              I am considering uninstalling PrE 11 and reinstalling - probably wouldn't hurt.  I have not started any new projects in PrE 11 - Have about 30 or so in various stages of completion using PrE 2.

               

              I will follow up.  You've given me some good insight. Thanks again.

              • 4. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                A.T. Romano Level 7

                RogerAAAA

                 

                Thanks for the follow up and considering the troubleshooting suggestions.

                 

                There was a major change in menus, version 2 versus the versions that followed. One of the major concepts was version 2 offering an NTSC and PAL set for each theme. After version 2, all menus, whether for NTSC or PAL project, were created by Adobe with a PAL sizing. But, I have been able to transfer some Premiere Elements 2 disc menus into Premiere Elements later version and have them work. More information on that if it become relevant to how the troubleshooting is going. What I would like to do to rule in or out this menu factor is for you to copy your project and use the copy where you delete the menus. Then try the burn to with a AutoPlay setup.

                 

                We will be watching for further developments.

                 

                Thank you.

                 

                ATR

                • 5. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                  RogerAAAA Level 1

                  A.T.  - Much progress to report.

                   

                  I copied the project to new file as you suggested. Attempted DVD autoplay burn after resetting the menus and using autoplay DVD. Got the same app crash report at same spot, ~72% thru encoding media.

                   

                  I then uninstalled PrE 11 & reinstalled and tried same DVD autoplay burn.  This time it acted as though the PrE 11 menus were still in play although I thought I had reset them. The burn process started out with "Encoding Menu 1 of 1" followed by "Encoding Media" where it failed again at about 72% (same error message).  So next I ensured the menus were reset to autoplay and tried DVD autoplay burn once more.  Came through DVD burn OK.  So it appears there is some interaction with the menus in this project and the DVD burn process ... perhaps the early PrE 2 titles/menus interfering with the new PrE 11 menus/titles?

                   

                  Next I will attempt another PrE 11 menu style build and burn to confirm the original problem, then I plan to redo the project titles and menus completely in PrE 11.  Let me know if any other ideas.  Again, thanks for your overwatch.

                  • 6. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                    A.T. Romano Level 7

                    RogerAAAA

                     

                    Just so we are in sync, please confirm what you have opened in Premiere Elements 11...

                     

                    a. Premiere Elements 2.0 project.prel with its original version 2.0 menu or the original 2.0 menu replaced with a version 11 one?

                     

                    b. If you are using an original version 2.0 menu, how customized did you make it orginally? Is there a picture insert or anything unique about the menu so that version 11 would not understand it?

                     

                    Any special effects applied in 2 content? Also, since you say that you still have Premiere Elements 2.0 installed on your computer, please assure that you can still burn that version 2.0 project.prel file Timeline to disc with Premiere Elements 2.0.

                     

                    More later.

                     

                    Thanks for the updates.

                     

                    ATR

                    • 7. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                      RogerAAAA Level 1

                      Quick update then some more to do on PrE 2 before I can answer all.

                       

                      a.  I never got to the build menu or burn DVD phase on this project with PrE 2 -- only Titles and edits in timeline. Then COPYed over to PrE 11 and redid titles.

                       

                      b. same answer -- never got that far with PrE 2.       

                       

                      I spent some time on the project which was about 1hr 10 min to bring it down to 59min thinking the smaller size might help -- burned DVD Ok with autoplay but same issue with PrE 11 Menus added.

                       

                      Also 1 thing I found is once a Title clip has been pulled over to the 'PrE 11 Menu adjust' the next try even after a reset does not revise the previous startup audio...or I don't know how to properly reset it.

                       

                      I will try to set up a PrE 2 revisit if I have saved the original prel file. In any regard I will check back in on Monday.  This is puzzling but I am grateful for the learning experience.

                      • 8. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                        A.T. Romano Level 7

                        RogerAAAA

                         

                        Thanks for the additional information.

                         

                        When you get a chance, in your next post, could you explain

                        Also 1 thing I found is once a Title clip has been pulled over to the 'PrE 11 Menu adjust' the next try even after a reset does not revise the previous startup audio...or I don't know how to properly reset it.

                        I was not clear on what you were doing there.

                         

                        From what you wrote, it would not appear that Premiere Elements 2 menus are involved as I originally suspected.

                         

                        Thanks.

                         

                        ATR

                        • 9. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                          RogerAAAA Level 1

                          Clarification on '1 thing I found' note:  After the APP Crash occurs I close the PrE 11 project.  What I found using Windows 7 Task Manager is that even though Project and PrE 11 applications are closed the 'process' named 'Adobe Premiere Elements DVD burn.exe' remains active and (I believe) affects the next load and burn attempt.  What I do now after the APP Crash occurs is to shutdown and restart which cleans out the leftover process.

                           

                          So ... to recap where I am today.

                          1.  The offending project (approx 1hr and 1min in length) continues to crash in both PrE 11 autoplay and Menu modes.  The timeline consists entirely of .avi clips, edited Titles and a music soundtrack -- no photos or stills other than the titles and no video transitions.  I have examined the project using expanded timeline looking for artifacts - none found.  I have re-edited all the titles using PrE 11 Titles - I admit I am having difficulty editing PrE 11 Titles and getting them to stay as edited in the Assets folder.  I have reduced the timeline about 10 minutes from earlier version of project by trimming some video clips and changing several titles to text in foreground.  I deleted the sound track in one trial and the DVD burn still crashes at ~71%.  I have uninstalled PrE 11 and reinstalled several times -- no change.  I have not tried ccleaner on my computer yet but HP Pavilion HPE computer is only 20 days out of the box and uses Norton ISP & Anti-virus.  I also have a Dell XPS (Windows XP) running PrE 11, but have not attempted to Burn a Project DVD on it recently.  I will give that a try and report back.  I will also look into running ccleaner on HP if Dell trial burns OK.

                           

                          2. The earlier PrE project (approx 53:05minutes) continues to be DVD burnable in both autoplay and PrE 11 Birthday menu modes.

                           

                          I am about ready to start this project all fresh and new in PrE 11 using original .avi files.  Pls let me know if you have any other ideas/suggestions.  Again .. thanks for your guidance/advice.  rdub 

                          • 10. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                            the_wine_snob Level 9

                            As you and ATR are deep into troubleshooting the PrE 2 to PrE 11 Project, I do not want to sidetrack those efforts, but when you wrtie:

                             

                            I admit I am having difficulty editing PrE 11 Titles and getting them to stay as edited in the Assets folder.

                            When you have solved the other issues, you might want to come back to this one, and read this Tips & Tricks article: http://forums.adobe.com/message/5712712#5712712 as it might be helpful in getting those PrE 11 Titles to "stay," after you edit them.

                             

                            Don't worry about this now, but when everything else has been sorted out, you might want to revisit this issue.

                             

                            Good luck, and we look forward to your success.

                             

                            Hunt

                            • 11. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                              RogerAAAA Level 1

                              Something unexpected...I went to my Dell setup with PrE 11 and the autoplay test case for the Project burned a DVD without error. I think we may be getting somewhere. I will next try a Menu-based burn on Dell. If it goes OK I have some cleanup work (ccleaner) ahead on HP setup.

                               

                              Bill - I will look at your link as soon as I can.  You guys are awesome!

                              • 12. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                A.T. Romano Level 7

                                RogerAAAA

                                 

                                I have read all your latest details.

                                 

                                Premiere Elements 11 HP Window 7 64 bit...problems that we have been discussing re: burn to DVD-VIDEO.

                                Premiere Elements 11 Dell Windows XP...at last report, burn to disc successful for the AutoPlay DVD-VIDEO. Now we are waiting for the Menu DVD-VIDEO burn to results.

                                 

                                If the Dell results were all successful, you mentioned plans to clean up the HP. Before you do, is it possible in the HP to try for AutoPlay as well as menu DVD-VIDEO with "Norton ISP & Anti-virus" disabled? By comparison, what is the anti-virus protection on the Dell? Also, how do the Dell resources compare to those of HP with regard to single processor vs dual, installed RAM, and free hard drive space?

                                 

                                With regard to your titles, no pun intended, we can put that on the back burner until all systems go with burn to. I suspect that you have run into the issue of titles with the same name where you edit one and you end up editing all. We can go into details the "Duplicate" remedy in Project Assets in this regard afterward.

                                 

                                We will be watching for the results.

                                 

                                Thanks.

                                 

                                ATR

                                • 13. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                  RogerAAAA Level 1

                                  Well...I almost expected this good result. The PrE 11 DVD burn with Travels Menu was sucessful. 

                                   

                                  There were some significant differences in how the Dell Menu-based burn processed vs. how the prior HP PrE 11 Menus-based burns. a) there was a noticeable download period with the Dell where the Menus were downloading.  I did not notice that on the prior HP menus-based burns.  I'm not even sure I had the Internet connected.  Apparently autoplay burn doesn't require download as I had the internet disconnected for that successful 1st burn on the Dell. b) 'Encoding Menu 1 of 2' and '...Menu 2 of 2' messages were new. Previously the project was only burning 1 trial DVD, this time 2 DVDs or does message relate to 2 menus, MAIN and SCENES? Burns on the HP were with performed with MAIN and 2 SCENES.

                                   

                                  Dell is 2006 era Pentium D 820 dual core running with 3GB SDRAM and Windows XP.  Norton ISP/Anti-V is same on both.  HP is Intel i7 quad with 12GB and runs >10X faster than Dell.  I have installed same  PrE 11 license on both which I believe I'm allowed to do so long as I don't run both at the same time. (could this be a problem?)  Both systems use a 4TB USB 3.0 Hard drive with 1.9 TB free.

                                   

                                  A.T. -- Next I will try the Project with Menu-based DVD burn on the HP with Norton ISP and Anti-V disabled.  Thanks for hangin with me, rdub

                                  • 14. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                    A.T. Romano Level 7

                                    RogerAAAA

                                     

                                    The Premiere Elements 11 Content is explained in the blog post

                                     

                                    AutoPlay should not factor into Content Download since there is no menu. Content download is only for those menus that come incomplete (ones with blue bans) and whose files need to be completed by the Content download.

                                    http://www.atr935.blogspot.com/2013/05/pe11-no-content-disc-content-downloads.html

                                     

                                    What I am seeing for the burn to sequence

                                     

                                    Premiere Elements 11 Windows 7 64 bit

                                    1 main menu pages

                                    4scene menu pages

                                     

                                    Encoding Media, then Compiling Media, then Burning Disc....

                                     

                                    I am not getting previously seen Encoding Menu 1 of.... and so on just before the Encoding Media. I need to put that all together with regard to why and when for for these sequences before Encoding Media for the various versions of Premiere Elements.

                                     

                                    You should be OK with the installation on each of your two different computers and using one at a time.

                                     

                                    Sounding better and better.

                                     

                                    More later.

                                     

                                    ATR

                                    • 15. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                      RogerAAAA Level 1

                                      Just finished PrE 11 Menu-based DVD burn attempt on HP with Norton disabled. Same APP CRASH at 'encoding media...' ~ 70%.

                                       

                                      Looking into ccleaner for HP system and may reinstall an earlier version of Windows 7.....tomorrow.

                                      • 16. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                        A.T. Romano Level 7

                                        RogerAAAA

                                         

                                        Thanks again for the update.

                                         

                                        Maybe check out the HP web site to see if there is any particular documentation posted relating to your computer and any vulnerabilities.

                                         

                                        Later today I will look into this business of burn to start....Encoding Menu 1 of....., then Encoding Media versus just starting with Encoding Media.

                                         

                                        More later.

                                         

                                        ATR

                                        • 17. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                          RogerAAAA Level 1

                                          Hello again - Status check:  Just completed a uninstall - reinstall of PrE 11 on HP computer (Norton/Firewall off) then ran an autoplay DVD burn.  The Project problem has not changed...still APPcrashes at ~ 73% thru encoding media.  so here we are...

                                           

                                          HP based (Windows 7 64 bit) PrE 11 performs Autoplay and Menu-based DVD burns on some projects (eg case 1 ~53min length).  It consistently crashes on case 2 project (~1hr 1min length) in both autoplay and Menu-based DVD burn always near the 70-74% mark of 'Encoding Media'.

                                           

                                          Dell based (Windows XP) PrE 11 under same installation license performs both case 1 and case 2 project DVD burns in either autoplay or Menu-based modes.

                                           

                                          I'm worn out on this thing.  I can make the Dell platform work.  I'm either starting a new project now in PrE 11 or taking case 2 project back to loading .avi files and incrementally building a new project for case 2 that works on both HP and Dell.

                                           

                                          You guys have been a great help to a newbie. I've learned a lot although the original issue remains unsolved You're welcome to close this thread or keep it open but I need a break for a while. rdub

                                           

                                          btw - a few (1) puts on web re: 'Norton ISP incompatibilty with Windows 7 64 bit'?

                                          • 18. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                            the_wine_snob Level 9

                                            Roger,

                                             

                                            I would examine the Timeline of that problem Project, very closely.

                                             

                                            The place that I would start, would be at about the half-way point, to see if you have an uncovered gap in the video about there, an odd Asset at that point, or perhaps a 3rd party Effect, or Transition, an MP3 Audio file, in that general area - anything that is different from what appears elsewhere.

                                             

                                            The reason that I mentioned the "half-way point," is that PrE uses a 2-Pass Transcode scheme. Pass 1 mostly studies the Timeline and all assets. It completes at about the 50% point of the entire, 2-pass operation. Your 73% seems to indicate that PrE has completed the first pass OK, i.e. 50%, but after gathering the information for the second pass, is hitting something, about half-way through that second pass.

                                             

                                            If you cannot find anything odd there, perhaps post a screen-cap of that area of the Timeline, expanding that, to see all Clips in that area on all Tracks.

                                             

                                            Good luck,

                                             

                                            Hunt

                                            • 19. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                              A.T. Romano Level 7

                                              Hunt

                                               

                                              With regard to your latest post (18) in this thread, just to call to your attention that we have been down this road before when I wrote in post (2)

                                               

                                              What is on that Timeline: videos, photos, titles, transitions, effects? Expand the Timeline with the - + slider above the Timeline and look for leftovers or other irregularies. Look for thin vertical black lines scattered among the track content. Delete them. Look for gaps. Look for transitions as well as menu marker misplacements. Are all of the effects and other assets from 2 still available in 11 in this project?

                                              ATR

                                              • 20. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                A.T. Romano Level 7

                                                RogerAAAA

                                                 

                                                Sorry the news was not better on the HP side. I realize that you are worked out on this right now. But after you get some space, I would like you to consider the following.

                                                 

                                                Check out your Windows 7 64 bit and determine if you have Windows Defender in the Action Center of Windows.

                                                http://windows.microsoft.com/en-us/windows7/products/features/windows-defender

                                                 

                                                Do you have an installation disc to reinstall Norton if you uninstall it? If so, consider...

                                                 

                                                a. Deactivate Premiere Elements within the program (Help Menu/Deactivate). Close the program. Using the usual Control Panel route, uninstall for Premiere Elements and Norton. Do a ccleaner run on your HP computer.

                                                 

                                                b. Reinstall Premiere Elements on the HP.

                                                 

                                                c. Enable the Windows Defender in the Action Center.

                                                 

                                                d. Try the burn to with AutoPlay and with menu.

                                                 

                                                Have you been there and done that in your recently completed going over of the HP computer/Premiere Elements situation?

                                                 

                                                Also, if the above gets us nowhere near a resolution to the what is going on with HP and Premiere Elements, do you have access to a USB 2.0 external burner that you can plug into a USB port on the HP?

                                                 

                                                As part of all this, I would really like to see the results from a similar project built in Premiere Elements 11 and burned to disc and folder with and without menus. If that can be done, then I would hold on all of the above in the post that I am writing.

                                                 

                                                Thoughts for now.

                                                 

                                                Thanks for your troubleshooting stick-to-it-tiveness and follow ups.

                                                 

                                                ATR

                                                • 21. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                  the_wine_snob Level 9

                                                  Then something was missed, regarding this Timeline/Project, as others are working.

                                                   

                                                  HP based (Windows 7 64 bit) PrE 11 performs Autoplay and Menu-based DVD burns on some projects (eg case 1 ~53min length).  It consistently crashes on case 2 project (~1hr 1min length) in both autoplay and Menu-based DVD burn always near the 70-74% mark of 'Encoding Media'.

                                                  I would work to find out why THAT Project is causing the error, and always at the same spot - but that is just me.

                                                   

                                                  Hunt

                                                  • 22. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                    A.T. Romano Level 7

                                                    Hunt,

                                                     

                                                    We will see, after RogerAAAA takes a break to regroup.

                                                     

                                                    ATR

                                                    • 23. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                      RogerAAAA Level 1

                                                      What I left out this morning was that:

                                                       

                                                      Following ATR's suggestion I did deactivate PrE 11 when I did the HP trial I spoke of this AM.  I also stopped all my Norton processes during the un-reinstall of PrE 11 and I also used ccleaner on HP system to cleanup registry and any leftover files and any downloaded files - I left the PrE 11 Preferences before reinstalling. Reinstalled in 'Programs x86'  where other Adobe products reside (vs 'Program' folder where PrE was installed before).  The resulting autoplay  trial DVD burn gave same old bad results. 

                                                       

                                                      I will look into the Windows Defender.  I also CHATed with Adobe CHATperson. Question I asked was how do I obtain a copy of PrE 11 Windows 7 64 bit version as my Pre 11 retail disc referenced only Windows 7.  CHAT p said I would be given an option to install 64 bit version during PrE 11 install.  Well anyway it did not give me the option.  Am I missing something here.  Is there a 64 bit version? If so do I have it or where do i get it?

                                                       

                                                      This PM after Bill's post I performed the detailed timeline inspection that both of you suggested.  I found and removed 2 artifacts (leftover 2 and 4 frame video clips) closed up 1, 3-frame video gap and closed up 4 sound track gaps.  Tried an autoplay burn after saving the project and ensuring any menus were reset.  Same error as before Encoding Media APPcrash at 74%  (ImageRenderer dll).

                                                       

                                                      Can't seem to break from this...oh well ... I'm now going to rework the Project totally in PrE 11 testing DVD burn capability as I load it up.  Unless you have some other insight,  I will look into Windows Defender.  I'll keep you posted as I go.  rdub

                                                      • 24. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                        the_wine_snob Level 9

                                                        RogerAAAA,

                                                         

                                                        This PM after Bill's post I performed the detailed timeline inspection that both of you suggested.  I found and removed 2 artifacts (leftover 2 and 4 frame video clips) closed up 1, 3-frame video gap and closed up 4 sound track gaps.  Tried an autoplay burn after saving the project and ensuring any menus were reset.  Same error as before Encoding Media APPcrash at 74%  (ImageRenderer dll).

                                                         

                                                        I was hoping that something, like a gap was the cause, with that Project. At about the point that I described, were there any MP3 files, or similar? I keep thinking that if other Projects work for you, but this one does not, there must be something unique to it, causing the problem. If not gaps, what else appears, uniquely, there - something that your other, successful Projects do not contain?

                                                         

                                                        Best of luck,

                                                         

                                                        Hunt

                                                        • 25. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                          A.T. Romano Level 7

                                                          Hunt,

                                                           

                                                          I just saw your post 21, the " - but that is just me" one.

                                                           

                                                          You wrote

                                                          I would work to find out why THAT Project is causing the error, and always at the same spot - but that is just me.

                                                           

                                                          What do you think that we have been doing? If you meant by THAT more microscopic analysis of the Timeline, that will come when indicated. Right now I am taking the computer focus because of the reports that this SAME project "works" on one computer and not another.

                                                           

                                                          Things may change when RogerAAAA gets some rest and has time to update us on all that he is doing.

                                                           

                                                          There are many factors at work here, including the same project that works on one computer and not the other. That has been my read here. These difference in computer factors have to be ruled in or out. My suggestions have been following the latest troubleshooting feedback as it comes and responding to it accordingly in this rule in or out process using principles that should prove successful.

                                                           

                                                          That is just me.

                                                           

                                                          ATR

                                                          • 26. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                            A.T. Romano Level 7

                                                            RogerAAAA

                                                             

                                                            We appreciate you taking the time to update us in spite of all you have going on there.

                                                             

                                                            Just a quick reply to the following

                                                            I also CHATed with Adobe CHATperson. Question I asked was how do I obtain a copy of PrE 11 Windows 7 64 bit version as my Pre 11 retail disc referenced only Windows 7.  CHAT p said I would be given an option to install 64 bit version during PrE 11 install.  Well anyway it did not give me the option.  Am I missing something here.  Is there a 64 bit version? If so do I have it or where do i get it?

                                                            How many discs did you get with your purchase of Premiere Elements 11? If it came boxed you should have gotten one disc for Windows and one disc for Mac. When you put that Windows disc in the DVD burner tray of a Windows 7 or 8 64 bit computer, Premiere Elements 11 is a 64 bit application. You should be able to prove that to yourself with the Process Explorer Sysinternals which has a column in its process readout for 32 or 64 bit.

                                                            http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

                                                            My Premiere Elements 11 installation disc does not say Window 7 or 8 64 bit, just Windows, and Process Explorer Sysinternals has verified that my Premiere Elements 11 on Windows 7 or 8 64 bit is a 64 bit application.

                                                             

                                                            There should be no debris on your Timeline if all you are doing is moving a project.prel from one computer to another. If you are sure that you have cleared away any debris and corrected for any gaps and the like in the HP, then I think we need to push a short time further on the differences in the computers....burner, conflicting program, angle. That does not mean exclude all other possibilities, but rather keep on a focus of systematically ruling in and out factors. You are doing a great job keeping up with all this. Please get some rest and then advance refreshed.

                                                             

                                                            Thanks. Do not give up.

                                                             

                                                            ATR

                                                            • 27. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                              RogerAAAA Level 1

                                                              ATR - Process Explorer Sysinternals does not indicate either 32 or 64 for my HP installed Premiere Elements 11. Several other processes show a 64 or 32 in title. I do not see a seperate column for 32 vs 64 bit.  Will look further.  I assume 32 bit version would run under Windows 7 64 bit if it were installed?  I got 2 discs with PrE 11 box same as you, Windows and MAC. Could it be that since my install on the Dell was 32 bit that installing under same license on 2nd computer (HP) would be the same? I'm just exploring the differences between the Project DVD burn that works (Dell XPS 32) vs the one that doesn't (HP Win 7 64). I will explore Process Explorer Sysinternals on HP some more later today.  Appears to be a great tool. Thanks, again...rdub

                                                              • 28. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                                RogerAAAA Level 1

                                                                ATR   re: "I do not see a seperate column for 32 vs 64 bit.  Will look further."

                                                                 

                                                                Found the Heading.  According to Sysinternals, I do have PrE 11 64 bit installed.

                                                                • 29. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                                  A.T. Romano Level 7

                                                                  RogerAAAA

                                                                   

                                                                  Good news. Thanks for checking. When troubleshooting, especially the tough cases, best take nothing for granted.

                                                                   

                                                                  Please let us know if you can rule out the anti-virus and burner of the HP for conflicts in the burn to process on that particular computer. Then we can go over every pixel of that project looking for flaws. But, right now I am hung up on two different computers...the project.prel works for one and not the other, HP where you have a Premiere Elements 11 64 bit running in Windows 7 64 bit and Dell where you have a Premiere Elements 11 32 bit running in a 32 bit system.

                                                                   

                                                                  Do you have your Windows Updates up to date for all?

                                                                   

                                                                  More later.

                                                                   

                                                                  Thanks for the update.

                                                                   

                                                                  ATR

                                                                  • 30. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                                    RogerAAAA Level 1

                                                                    Reporting progress this AM:

                                                                     

                                                                    Windows updates are installed and current in both HP (Win 7 64) and Dell (XP 32).  It appears anti-virus does not have any involvement in either case.  Last set of trials had Norton on and active and had predictable outcomes (more later).  Based on this mornings test cases it could be that Win 7 PrE 11 64 bit DVD Burn process (Sysinternals has PrE burn.exe running at 32 bits) is more sensitve to bad scene clips than the Win XP PrE 11 32 bit DVD Burn process.

                                                                     

                                                                    Test cases performed today...Methodology -- since my detailed examination of the Project timeline did not turn up any answers I proceeded with a set of Tests to remove major scenes from the offending project stating from the END and working forward performing a project save and PrE restart after each scene removal. 

                                                                     

                                                                    Test case A - removed last scene, reduced timeline total from 01:00:18:00 h to 00:58:00:16. The resulting autoplay DVD burn on HP Appcrashed at 74% thru 'Encoding Media'.  Last result prior to this was Appcrash at 71%.  I then tested this Project case A against the Dell autoplay DVD burn which was good as expected.

                                                                     

                                                                    Test case B - also removed the next to last scene, reduced timeline total to 00:54:07:28.  The resulting autoplay DVD burn on HP Appcrashed at 80% thru 'Encoding Media'.  Spotting a trend, I calculated the offending timeline event to be approximately 00:42:45:27 to 00:43:20:15.  Going to this point in the Project timeline I once more looked for any artifacts or gaps. Finding none I also removed the continuous sub-scene starting at 00:42:45:26 ending at 00:43:45:08. 

                                                                     

                                                                    Test Case C - Removing the sub-scene along with last 2 scenes reduced the Project total timeline to 00:53:13:18.  The resulting autoplay DVD Burn on HP Appcrashed this time at 82% thru "Encoding Media'. So...examining the total timeline scene at around 00:43:00:00 I find 13 more sub-scenes that are derived from a set of old 8mm film conversions to .avi files.  The sub-scenes are moderately adjusted for lightness and color and are a little out of sequence from the original .avi files.  So lets remove them all.

                                                                     

                                                                    Test Case D1 - Removing the last 2 scenes and the 4th scene from last, reduced the Project total timeline to 00:50:42:00. The resulting autoplay DVD Burn on HP was successful!  I then prepared a Travel-Menu-based DVD Burn on the HP with 3 scene markers and it also was successful.  So I believe the Project may be OK under HP Win 7 64 PrE 11 by removing or perhaps re-editing the 4th from last Scene.  To test this conclusion I will add the last 2 scenes back into the Project and try a Menu-Based Burn on both the HP and Dell platforms.  I believe it will work .. will report back.

                                                                     

                                                                    This conclusion does not explain the root cause(s) for the ProblemSignature 'Image Renderer dll Appcrash' but may establish a workaround for this project.  For the 4 Test cases iterated here I used the referenced Process Explorer Sysinternals to look into potential process conflicts.  After Test Case B the Sysinternals was used to examine the 'Adobe Premiere DVD burn.exe' thread (TID 4948, CPU 0.05).  Message reads " Dbghelp.dll Configured does not support the Microsoft Symbol Server. Please download & install the Microsoft Debugging Tools for Windows to get a version that works."  This action is way beyond my experience level.  I will await overwatch input and continue with workaround analysis.

                                                                     

                                                                    Apologies for tedious details...but, making progress. Thanks for listening & guidance. rdub

                                                                    • 31. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                                      A.T. Romano Level 7

                                                                      RogerAAAA

                                                                       

                                                                      Great work. Thanks for the update. Never worry about too many details. The answers will be in the details.

                                                                       

                                                                      I went over every detail and even drew out some diagrams to keep track of what you were doing.

                                                                       

                                                                      Your planned double checks sound reasonable.

                                                                       

                                                                      Another consideration might be to remove equivalent content, but not the specific content that you did remove to gain success. Just trying to rule out any contribution of the duration changes so that we can point to specific scenes (file styles conditions) as the flaw site(s).

                                                                       

                                                                      Another question...you talk about .avi clips. Did I ask you already...are any of those .avi clips = DV AVI Type 1 instead of Type 2? If so, are the ones removed to gain success DV AVI Type 1?

                                                                       

                                                                      More later. Great work.

                                                                       

                                                                      ATR

                                                                      • 32. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                                        RogerAAAA Level 1

                                                                        Well...I was so confident. Went right to Test Case E with 2 of the 3 Scenes reinstalled (last 2)...timeline size of Project 00:58:26:21 (Fit space on RW DVD was 3.65GB). Menu Burn on HP with 4 scene markers completed 'Encoding Menu 1 of 1', then 'Encoding Media' went to 99% and just at the transition to 'Burning Disc 1 of 1', PrE 11 stopped with "internal sofware error..\\Vobulator\BlockPlanner\BlockPlanner.ccp, line 215".  I was so surprised I restarted Windows and Project but got exactly the same results. Sysinternals cited 'Adobe Premiere Elements DVD Burn.exe 32-bit as 1 of the processes another was 'Adobe QT32Server.exe' (PID 3308). 

                                                                         

                                                                        As a checkup I ran the same Project in Autoplay burn mode on HP and the DVD Burn was successful.  As a follow up I will investigate the DV type 1 vs type 2 (for .avi files) question and look to what next to try in the Project -- probably a scene that will be easy to replace.  Tomorrow...rdub

                                                                        • 33. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                                          A.T. Romano Level 7

                                                                          RogerAAAA

                                                                           

                                                                          I may have some good news for you, unless you have it already.

                                                                           

                                                                          Whenever you see a "Vobulator" error, look to the end of the Timeline and remove a stop marker at the end of the last item on the Timeline. It is not needed and causes this type of problem. The only flaw in that idea is if you do not have a stop marker at the end of the last item on the Timeline.

                                                                           

                                                                          DV AVI Type 1 can be a problem so see if you can rule that factor out.

                                                                           

                                                                          Thanks.

                                                                           

                                                                          ATR

                                                                          • 34. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                                            RogerAAAA Level 1

                                                                            ATR ...you've made my day. I removed the stop marker and Project now works OK thru Menu-based DVD Burn on the HP platform.  I'm thinking the scene I removed contains the culprit.  I will test the project again from the Dell platform side to make sure it is still OK, then I will carefully edit back in the scene that's now missing.

                                                                             

                                                                            The avi codec used for this project is YUY2 uncompressed 720x480 avi.  On other earlier projects I have used Sony DV format. Not sure if it's Type-1 or Type-2.

                                                                             

                                                                            Thanks again to you and Bill for your experience and interest

                                                                            • 35. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                                              A.T. Romano Level 7

                                                                              RogerAAAA

                                                                               

                                                                              Great news.

                                                                               

                                                                              One way to check for DV AVI Type 1 vs 2 is to use the free utility named gspot. In the "Container" section of the dialog, you will see that information.

                                                                              http://www.headbands.com/gspot/

                                                                               

                                                                              If you do run into DV AVI Type 1, you can convert is easily and quickly to Type 2 with the free program named DVDate.

                                                                              http://paul.glagla.free.fr/dvdate_en.htm

                                                                               

                                                                              Keep up the great work. And, we continue to watch for further developments.

                                                                               

                                                                              Thanks.

                                                                               

                                                                              ATR

                                                                              • 36. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                                                RogerAAAA Level 1

                                                                                Took a little break today after confirming that the revised Project also successfully completed Menus-based Burn DVD on the Dell PrE 11 platform.

                                                                                 

                                                                                Next I may set up the offending scene as a seperate PrE 11 project to explore further or I may just re-capture it.  I will connect again if I have something to offer.

                                                                                 

                                                                                ...again. thank you, thank you, thank you. rdub

                                                                                • 37. Re: My PrE 11 App Crashes during DVD Burn at ~72% thru Encoding Media - image renderer dll
                                                                                  A.T. Romano Level 7

                                                                                  RogerAAAA

                                                                                   

                                                                                  Sounding very good.

                                                                                   

                                                                                  You have put a lot of work into this project, and things seem to be coming together for you. We are pleased about that. Congratulations on your stick-to-it-tiveness and troubleshooting.

                                                                                   

                                                                                  Looking forward to any further developments when you have the time.

                                                                                   

                                                                                  Again, thanks for all the follow ups.

                                                                                   

                                                                                  ATR