4 Replies Latest reply on Nov 24, 2016 1:33 PM by Brisket01

    AE CC crashes at startup

    jacklo64

      When I launch AE CC it crashes at the splash screen with a message, "Can't write to the font cache directory".  This is Win7 sp1.  32 gig ram I7 hex core.

       

      AE cs6 works fine.  I have uninstalled and reinstalled twice in 2 different directories and have gotten the same results and message.  What is it looking for?

       

      Jack London

        • 1. Re: AE CC crashes at startup
          GrandNegus

          Hi There, not sure if you fixed it, I came across your post in desperation, and was having exactly same problem, after reinstalling, rebooting a number of times, and none of the suggestions from other posts worked (I couldn't even find any adobefnt folders that were suggested.. anyway, i have fixed it.. would you believe it turns out to be a permissions issue.. all you need to do (just once) is to right click on the icon and "run as administrator".. and it worked.. no need to do this each time, only once..

           

          Hope that helped

          2 people found this helpful
          • 2. Re: AE CC crashes at startup
            Kevin-Monahan Adobe Employee

            Hi jacklo64,

            See if this article helps you: http://helpx.adobe.com/after-effects/kb/error-font-dictionary-cant-read.html

             

            Thanks,

            Kevin

            • 3. Re: AE CC crashes at startup
              jacklo64 Level 1

              Hi,

               

                Thank you for replying.  Actually, I did figure out the problem and it was exactly as you said.  If you run AE in administrator mode it works fine.  I did exactly as you suggested below and it wasn't a problem any more.  Thank you for the suggestion.

               

              Take care,

               

              Jack London

               

              Date: Mon, 20 Jan 2014 13:38:17 -0800

              From: forums_noreply@adobe.com

              To: weeteu@hotmail.com

              Subject: AE CC crashes at startup

               

               

               

               

               

               

                    

                         

                         

                         

                  Re: AE CC crashes at startup

               

               

                  created by GrandNegus in After Effects - View the full discussion

               

               

               

              Hi There, not sure if you fixed it, I came across your post in desperation, and was having exactly same problem, after reinstalling, rebooting a number of times, and none of the suggestions from other posts worked (I couldn't even find any adobefnt folders that were suggested.. anyway, i have fixed it.. would you believe it turns out to be a permissions issue.. all you need to do (just once) is to right click on the icon and "run as administrator".. and it worked.. no need to do this each time, only once..

              Hope that helped

               

               

               

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              • 4. Re: AE CC crashes at startup
                Brisket01 Level 1

                This did the trick! Thank you!

                 

                After scouring the Adobe forums and finding nothing but incorrect answers, this simple solution fixed it!

                 

                It seems like it might be a consistent problem with After Effects. I had this problem with CC, both the 2017 update and the previous version.