If you open the crash log for QT32 Server, does the Thread 0 line reference com.apple.audio.CoreAudio? This is the specific crash that we investigated and wrote the blog post about.
If CoreAudio is not the causal factor, you are experiencing a different problem.
You should try the other troubleshooting steps.
For further assistance on the forum, you should provide more information about what leads to the problem:
- What QuickTime codecs are you using? What settings for the export?
- What is the export destination?
- When does the problem start? Are you able to successfully export at all?
- Can you export to other formats?
- When you launch AE and/or AME, is QT32 Server running? At what point does it stop running?
- What component files are in your Library/QuickTime folder?
Thanks for the really quick response!
Regarding the crash log: it doesn't reference com.apple.audio.CoreAudio (though it did before, so I followed all the steps in your blog post before I posted to this forum).
I've uploaded the crashlog to:
If you want to inspect it. It mentions the DXV codec (which I also uninstalled), but the crash keeps occuring. Also I need to export to DXV since it's the only codec the d3 media
server accepts (http://d3technologies.com).
I followed all the steps in the troubleshooting steps.
Codecs used: I've tried everything from animation to Apple ProRes (including: h264/motion jpeg/uncompressed). With all codecs the Adobe QT32 server keeps crashing (though I can't always reproduce).
Export destination: Internal SSD (same as where the OS is installed on) + External raid (via firewire & thunderbolt) + external HD via usb 3.0 (tried everything).
When does the problem start: Really hard to specify, sometimes a day without crashes, sometimes every export for days on end. Sometime after restarting (tried logging out, restarting, switching off and on the computer). With other programs running and with out. Now checking every process active when exporting, and comparing log files.
Can you export to other formats: See question 1, sometimes I can, sometimes not.
When you launch AE and/or AME, is QT32 Server running? At what point does it stop running? Still runing when I open the program. It crashes when exporting (ofter after finishing the first export).
What component files are in your Library/QuickTime folder?: Currently the folowing:
FCP Uncompressed 422.component
Hope this helps.
Pardon the slow reply. We've been busy with After Effects World today.
Since your crash log references the DXV codec, but you have it uninstalled, I'd like to know what the next crash log looks like.
Nothing stands out in your QuickTime components set, but I would still recommend removing DVCPROHDVideoOut, only because it's a known offender.
If you can't export to a TIFF sequence, H.264, MXF OP1a, or other formats, then the problem is not isolated to QT32 Server, which is not relative to those formats. Please provide more information, and preferably a crash log, for when those formats fail.