Just typed my question and now I see I have to type it again and hope somebody responds. Wonderful.
I've tried to install Flash Player three times because three times I've received a message instead of what I wanted, which was not a message telling me I had to install the newest version of Flash Player in order to get what I wanted.
Three times I've received a screen from Adobe informing me of a successful installation, and three times I still can't get the information I want (instead I get another messge telling me I have to install the latest version).
The Adobe FAQ page lists a bunch of steps but doesn't provide for printing them.
What now (other than having to log in every hour to see if somebody knows how to help....thanks to whomever if and when.....)