I need help

Report · Sep 27, 2013

Have installed the new flash player 11.8.800.168 yesterday and since I cannot open my Incredimail account anymore. When I try, I get 2 messages:

You have to install flash on your computer and: You have to complete the flash installation. But I did both!!

Add-ons: shockwave flash 11.8.800.168

Shockwave for Director 12.0.4.144

Program files: Adobe flash player 11.plugin and Adobe shockwave player 12.0

I have Windows 7- 64 bit, using Firefox.

Please please help me.

Report · Sep 27, 2013

I do not know Incredimail; is that a browser-based mail system, or a standalone application? If standalone, does it use the Flash Player plugin, or the ActiveX Control?

Check in your Control Panel if you have both installed.

Report · Sep 27, 2013

Good morning sir. Thanks for your reply. As far as I can see I have not installed ActiveX control. I surched for it on the internet but couldnot find it to download. I think Incredimail is a stand alone application. I installed the Flash player correctly, that's why I think Incredimail uses ActiveX control. Can you please send me the link where I can download it?

Kind regards,

Margaretha den Oude

Op 28/09/13, Pat Willener <forums_noreply@adobe.com> schreef:

Re: I need help created by Pat Willener(http://forums.adobe.com/people/pwillener) in Installing Flash Player - View the full discussion(http://forums.adobe.com/message/5720866#5720866)

I do not know Incredimail; is that a browser-based mail system, or a standalone application? If standalone, does it use the Flash Player plugin, or the ActiveX Control?

Check in your Control Panel if you have both installed.

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Report · Sep 28, 2013

Dear sir, I downloaded flash only for Firefox but I read on the internet that somebody downloaded flash for IE as well and so did I this morning.

Am very happy to let you know that with this download the problem is SOLVED!! Hallelujah!

kind regards,

Margaretha den Oude