6 Replies Latest reply on Sep 29, 2013 11:21 AM by iamwickedtall1

    Mask Density Crash

    iamwickedtall1 Level 1

      Has anyone experienced something like this? I recently was working with a few files and found that the density and feathering settings cause my files to crash when I use them as selection. Most recently, I had a raster mask at an density of 60%, and I selected that as a marquee, inverted it, and then selected a different mask and deleted it from the mask. Basically trying to isolate an area for masking. The second mask I applied was applied to a group, everything up to this point saved fine. But once I selected the mask, inverted etc. I tried to save and immediately photoshop became unresponsive and would crash. Is this a known bug? It's really frustrating, that the mask properties have lead to issues like this.

       

      Thanks!

        • 1. Re: Mask Density Crash
          Trevor.Dennis Adobe Community Professional (Moderator)

          Can you tell us which version of Photoshop and what OS you are using?

          • 2. Re: Mask Density Crash
            iamwickedtall1 Level 1

            Windows 7 and Photoshop CC at home. But I've encountered a similar error with CS6 and Mac at work. The density and feathering settings seem to cause terrible crashes. With the feathering crashes I've encountered the last fix was revising the setting, saving an updating, but I tried updating with this current issues and it kept happening. Please let me know if you need a file and concise steps to recreate.

            • 3. Re: Mask Density Crash
              Trevor.Dennis Adobe Community Professional (Moderator)

              I can't help at all with the Mac, but I suspect the Windows 7 issue might be hardware related. Try opening the Task manager on the Performance tab, and seeing what is happening with your system when this happens.  If the CPU is close to 100% and the RAM is maxed out, then that might be contributing to the problem.  What are your scratch disk settings, and have you got plenty of HDD space?   It is strange that this is happening on two very different systems.  What are the specs of those systems though?

               

              Had you been working on these files long before they crashed?  If your systems are being swamped, then try an Edit > Purge > All, or restart the computer, open up the image and try the edits to see if it works better while things are nice and clean.  BTW Do you tend to work with a lot of windows open?  My wife is a terror for that.  She complains about her computer being slow, and when I look I find Explorer with a dozen tabs, and up to ten different apps running. 

              • 4. Re: Mask Density Crash
                PECourtejoie Adobe Community Professional

                Hello, please copy and paste the contents of help>system info for both machines.

                • 5. Re: Mask Density Crash
                  iamwickedtall1 Level 1

                  I'll look at the ram settings and update. I am an advocate of restarting often, and have added restarting photoshop to my workflow as it's a memory hog when opening and closing large files at work and lots of coworkers have complained and my answer is always, restart photoshop often and restart your computer.

                   

                  I had been working with the file a long time, which is when I rebooted. Then like clockwork with that file I was able to crash very time I followed the steps I originally mentioned.

                  • 6. Re: Mask Density Crash
                    iamwickedtall1 Level 1

                    I tend to find the more obscure issues with PS. A week ago, something in my history wouldn't let me save a file I'd been working on so I went back 10 steps and it was fine, a few months ago, a updating a smart object forced it to crash every time, and now this density issue, which also may be related to the feathering property I had mentioned. A while back a feathered mask caused a crash, but the work around was just changing the feathering and changing it back overwriting the corrupt feathering data. Anyway, below is a link for anyone to access to test the steps I've included below on the file. I was able to simplify my project down to 3 layers and will offer the crash steps to rule out this just being a hardware issue.

                    http://andreiklibansky.com/client/adobe/Mask%20Density%20Crash.psd

                    1. Ctrl + click "3" mask making it the selection.
                    2. Select "2" mask
                    3. Ctrl + C to copy to clipboard
                    4. Alt + Click "1" mask to make mask visible
                    5. Ctrl + V to paste
                    6. Ctrl + Shift + i to invert selection
                    7. Press Delete to fill with whatever color
                    8. Ctrl + S to save

                     

                    Photoshop should now have crashed and said it's not responding.

                     

                    My stats right now, PS is at about 245 MB of memory, 0% CPU, and my phisical memory is at 32% and CPU is 0-5%. My scratch disks are set up fine and aren't utilizing my C drive at all.

                     

                    Also I noticed there were empty tmp files created on my desktop(where the file was stored) every crash.

                     

                    Below is my System info

                    Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64

                    Operating System: Windows 7 64-bit

                    Version: 6.1 Service Pack 1

                    System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1

                    Physical processor count: 2

                    Processor speed: 2999 MHz

                    Built-in memory: 8191 MB

                    Free memory: 5601 MB

                    Memory available to Photoshop: 7211 MB

                    Memory used by Photoshop: 70 %

                    Image tile size: 128K

                    Image cache levels: 4

                    Display: 1

                    Display Bounds: top=0, left=0, bottom=1050, right=1680

                    Display: 2

                    Display Bounds: top=0, left=1680, bottom=1050, right=3360

                    OpenGL Drawing: Enabled.

                    OpenGL Allow Old GPUs: Not Detected.

                    OpenGL Drawing Mode: Advanced

                    OpenGL Allow Normal Mode: True.

                    OpenGL Allow Advanced Mode: True.

                    NumGPUs=1

                    gpu[0].OGLVersion="3.0"

                    gpu[0].MemoryMB=1024

                    gpu[0].RectTextureSize=8192

                    gpu[0].Renderer="ATI Radeon HD 4800 Series"

                    gpu[0].RendererID=37984

                    gpu[0].Vendor="ATI Technologies Inc."

                    gpu[0].VendorID=4098

                    gpu[0].HasNPOTSupport=1

                    gpu[0].DriverVersion="8.970.100.7000"

                    gpu[0].Driver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64. dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dl l"

                    gpu[0].DriverDate="20121116000000.000000-000"

                    gpu[0].CompileProgramGLSL=1

                    gpu[0].TestFrameBuffer=1

                    gpu[0].OCLSupported=0

                    gpu[0].CUDASupported=0

                    gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="3.30"

                    gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[214748 3647]

                    gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

                    gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]

                    gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

                    gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

                    gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                    gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

                    gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

                    gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

                    gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

                    gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                    gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                    gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                    gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                    gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                    gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                    gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                    gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                    gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                    gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                    Serial number: 90970841801750737496

                    Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

                    Temporary file path: C:\Users\Drei\AppData\Local\Temp\

                    Photoshop scratch has async I/O enabled

                    Scratch volume(s):

                      H:\, 186.3G, 26.7G free

                      E:\, 149.0G, 109.8G free

                      D:\, 931.5G, 303.1G free

                    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

                    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

                     

                    Installed components:

                       ACE.dll   ACE 2013/07/14-12:09:50   79.543790   79.543790

                       adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

                       AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

                       AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484

                       AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517

                       AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  

                       AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481

                       AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481

                       AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481

                       adobe_caps.dll   Adobe CAPS   7,0,0,21  

                       AGM.dll   AGM 2013/07/14-12:09:50   79.543790   79.543790

                       ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

                       aif_core.dll   AIF   5.0   79.534508

                       aif_ocl.dll   AIF   5.0   79.534508

                       aif_ogl.dll   AIF   5.0   79.534508

                       amtlib.dll   AMTLib (64 Bit)   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000

                       ARE.dll   ARE 2013/07/14-12:09:50   79.543790   79.543790

                       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                       Bib.dll   BIB 2013/07/14-12:09:50   79.543790   79.543790

                       BIBUtils.dll   BIBUtils 2013/07/14-12:09:50   79.543790   79.543790

                       boost_date_time.dll   DVA Product   7.0.0  

                       boost_signals.dll   DVA Product   7.0.0  

                       boost_system.dll   DVA Product   7.0.0  

                       boost_threads.dll   DVA Product   7.0.0  

                       cg.dll   NVIDIA Cg Runtime   3.0.00007  

                       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                       CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

                       CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

                       CoolType.dll   CoolType 2013/07/14-12:09:50   79.543790   79.543790

                       dvaaudiodevice.dll   DVA Product   7.0.0  

                       dvacore.dll   DVA Product   7.0.0  

                       dvamarshal.dll   DVA Product   7.0.0  

                       dvamediatypes.dll   DVA Product   7.0.0  

                       dvaplayer.dll   DVA Product   7.0.0  

                       dvatransport.dll   DVA Product   7.0.0  

                       dvaunittesting.dll   DVA Product   7.0.0  

                       dynamiclink.dll   DVA Product   7.0.0  

                       ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742

                       FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561

                       filter_graph.dll   AIF   5.0   79.534508

                       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                       imslib.dll   IMSLib DLL   7.0.0.116  

                       JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139

                       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                       libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

                       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                       LogSession.dll   LogSession   2.1.2.1785  

                       mediacoreif.dll   DVA Product   7.0.0  

                       MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029

                       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       PatchMatch.dll   PatchMatch 2013/06/11-12:08:08   79.542390   79.542390

                       pdfsettings.dll   Adobe PDFSettings   1.04  

                       Photoshop.dll   Adobe Photoshop CC   CC  

                       Plugin.dll   Adobe Photoshop CC   CC  

                       PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.0.1.34  

                       PSArt.dll   Adobe Photoshop CC   CC  

                       PSViews.dll   Adobe Photoshop CC   CC  

                       SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742

                       ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742

                       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                       tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                       updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

                       WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

                     

                     

                    Required plug-ins:

                     

                       3D Studio 14.1.2 (14.1.2 x001)

                       Accented Edges 14.1.2

                       Adaptive Wide Angle 14.1.2

                       Angled Strokes 14.1.2

                       Average 14.1.2 (14.1.2 x001)

                       Bas Relief 14.1.2

                       BMP 14.1.2

                       Camera Raw 8.2

                       Camera Raw Filter 8.2

                       Chalk & Charcoal 14.1.2

                       Charcoal 14.1.2

                       Chrome 14.1.2

                       Cineon 14.1.2 (14.1.2 x001)

                       Clouds 14.1.2 (14.1.2 x001)

                       Collada 14.1.2 (14.1.2 x001)

                       Color Halftone 14.1.2

                       Colored Pencil 14.1.2

                       CompuServe GIF 14.1.2

                       Conté Crayon 14.1.2

                       Craquelure 14.1.2

                       Crop and Straighten Photos 14.1.2 (14.1.2 x001)

                       Crop and Straighten Photos Filter 14.1.2

                       Crosshatch 14.1.2

                       Crystallize 14.1.2

                       Cutout 14.1.2

                       Dark Strokes 14.1.2

                       De-Interlace 14.1.2

                       Dicom 14.1.2

                       Difference Clouds 14.1.2 (14.1.2 x001)

                       Diffuse Glow 14.1.2

                       Displace 14.1.2

                       Dry Brush 14.1.2

                       Eazel Acquire 14.1.2 (14.1.2 x001)

                       Embed Watermark 4.0

                       Entropy 14.1.2 (14.1.2 x001)

                       Extrude 14.1.2

                       FastCore Routines 14.1.2 (14.1.2 x001)

                       Fibers 14.1.2

                       Film Grain 14.1.2

                       Filter Gallery 14.1.2

                       Flash 3D 14.1.2 (14.1.2 x001)

                       Fresco 14.1.2

                       Glass 14.1.2

                       Glowing Edges 14.1.2

                       Google Earth 4 14.1.2 (14.1.2 x001)

                       Grain 14.1.2

                       Graphic Pen 14.1.2

                       Halftone Pattern 14.1.2

                       HDRMergeUI 14.1.2

                       IFF Format 14.1.2

                       Ink Outlines 14.1.2

                       JPEG 2000 14.1.2

                       Kurtosis 14.1.2 (14.1.2 x001)

                       Lens Blur 14.1.2

                       Lens Correction 14.1.2

                       Lens Flare 14.1.2

                       Liquify 14.1.2

                       Matlab Operation 14.1.2 (14.1.2 x001)

                       Maximum 14.1.2 (14.1.2 x001)

                       Mean 14.1.2 (14.1.2 x001)

                       Measurement Core 14.1.2 (14.1.2 x001)

                       Median 14.1.2 (14.1.2 x001)

                       Mezzotint 14.1.2

                       Minimum 14.1.2 (14.1.2 x001)

                       MMXCore Routines 14.1.2 (14.1.2 x001)

                       Mosaic Tiles 14.1.2

                       Multiprocessor Support 14.1.2 (14.1.2 x001)

                       Neon Glow 14.1.2

                       Note Paper 14.1.2

                       NTSC Colors 14.1.2 (14.1.2 x001)

                       Ocean Ripple 14.1.2

                       Oil Paint 14.1.2

                       OpenEXR 14.1.2

                       Paint Daubs 14.1.2

                       Palette Knife 14.1.2

                       Patchwork 14.1.2

                       Paths to Illustrator 14.1.2

                       PCX 14.1.2 (14.1.2 x001)

                       Photocopy 14.1.2

                       Photoshop 3D Engine 14.1.2 (14.1.2 x001)

                       Photoshop Touch 14.0

                       Picture Package Filter 14.1.2 (14.1.2 x001)

                       Pinch 14.1.2

                       Pixar 14.1.2 (14.1.2 x001)

                       Plaster 14.1.2

                       Plastic Wrap 14.1.2

                       PNG 14.1.2

                       Pointillize 14.1.2

                       Polar Coordinates 14.1.2

                       Portable Bit Map 14.1.2 (14.1.2 x001)

                       Poster Edges 14.1.2

                       Radial Blur 14.1.2

                       Radiance 14.1.2 (14.1.2 x001)

                       Range 14.1.2 (14.1.2 x001)

                       Read Watermark 4.0

                       Reticulation 14.1.2

                       Ripple 14.1.2

                       Rough Pastels 14.1.2

                       Save for Web 14.1.2

                       ScriptingSupport 14.1.2

                       Shake Reduction 14.1.2

                       Shear 14.1.2

                       Skewness 14.1.2 (14.1.2 x001)

                       Smart Blur 14.1.2

                       Smudge Stick 14.1.2

                       Solarize 14.1.2 (14.1.2 x001)

                       Spatter 14.1.2

                       Spherize 14.1.2

                       Sponge 14.1.2

                       Sprayed Strokes 14.1.2

                       Stained Glass 14.1.2

                       Stamp 14.1.2

                       Standard Deviation 14.1.2 (14.1.2 x001)

                       STL 14.1.2 (14.1.2 x001)

                       Sumi-e 14.1.2

                       Summation 14.1.2 (14.1.2 x001)

                       Targa 14.1.2

                       Texturizer 14.1.2

                       Tiles 14.1.2

                       Torn Edges 14.1.2

                       Twirl 14.1.2

                       Underpainting 14.1.2

                       Vanishing Point 14.1.2

                       Variance 14.1.2 (14.1.2 x001)

                       Variations 14.1.2 (14.1.2 x001)

                       Water Paper 14.1.2

                       Watercolor 14.1.2

                       Wave 14.1.2

                       Wavefront|OBJ 14.1.2 (14.1.2 x001)

                       WIA Support 14.1.2 (14.1.2 x001)

                       Wind 14.1.2

                       Wireless Bitmap 14.1.2 (14.1.2 x001)

                       ZigZag 14.1.2

                     

                    Optional and third party plug-ins: NONE

                     

                    Plug-ins that failed to load: NONE

                    Flash:

                       Mini Bridge

                       Kuler

                       Adobe Exchange

                    Installed TWAIN devices: NONE