3 Replies Latest reply on Oct 6, 2013 12:29 PM by sjpt

    download book but can't read

    jjj273006

      Invalid Active Info - What is this

        • 1. Re: download book but can't read
          sjpt Level 4

          Can you give a little more detail about exactly what you have done, and what you were doing when it failed with the exact message, please?

          • 2. Re: download book but can't read
            jjj273006 Level 1

            Thankyou, I downloaded a book from the library and tried to read it from my EBook reader.  The book downloaded but the message said Invalid Active Info and wont let me read the book.  Thankyou.

             

            Date: Wed, 2 Oct 2013 01:12:47 -0700

            From: forums_noreply@adobe.com

            To: coombahobart@hotmail.com

            Subject: download book but can't read

             

             

             

             

             

             

                  

                       

                       

                       

                Re: download book but can't read

             

             

                created by sjpt in Adobe Digital Editions - View the full discussion

             

             

             

            Can you give a little more detail about exactly what you have done, and what you were doing when it failed with the exact message, please?

             

             

             

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            • 3. Re: download book but can't read
              sjpt Level 4

              Were you able to read the book using ADE on the computer?

               

              Have you authorized your computer with a specific Adobe ID (rather than running without ID).  'menu/Hlep/Authorization Information' should tell you.

               

              Are you sure you have authorized the device?  With the device plugged in and ADE running and registered as above, 'menu/Help/Authorize Device' to ADE.