14 Replies Latest reply on Oct 1, 2013 1:13 AM by joerg eberhardt

    iOS 7 problem

    oldguy666 Level 1

      iPad 3, iOS 7, Touch 1.5.0 -  Top of screen cutoff by "time, battery line", please help. Does this need a fix by Adobe or is there something I can do?

        • 1. Re: iOS 7 problem
          ibarrien Adobe Employee

          Hi

           

          Please provide a screen shot so that we can see what you are experiencing.

          Until we know what you are experiencing it is hard to answer the question.

          Btw does this only happen when the battery is fully loaded?

           

          Thanks,

          Ignacio

          • 2. Re: iOS 7 problem
            oldguy666 Level 1

            Thanks for responding. I went to capture screen shot as you asked - can't see problem again! Must have been a 'glitch'. I'll check more carefully next time.

            • 3. Re: iOS 7 problem
              oldguy666 Level 1

              Ignacio

               

              Thank you for your response. As you may already know, I went to get a screen shot and the 'problem' is gone. I don't know why but I'll keep an eye on it in the future.

               

              Thanks again.

               

              Greg

              • 4. Re: iOS 7 problem
                ibarrien Adobe Employee

                ok,

                 

                thanks for keeping us updated.

                 

                Do you happen to remember if you started the application after an iOS upgrade before it occurred?

                Was it directly after startup or did it happen after returning to the application? Exactly where in the application where you when

                it occurred? Maybe we can reproduce it if we have some things to go by.

                 

                Thanks,

                Ignacio

                • 5. Re: iOS 7 problem
                  oldguy666 Level 1

                  Ignacio

                   

                  Sorry for the confusion. I tend to leave out details. I upgraded to iOS 7 on Saturday and only opened Photoshop this morning. On the first opening screen everything looked fine. Then I started a new project. The 'working' screen looked fine except the top menu area was partially blocked by the 'clock, battery' line of the iPad home screen. I closed the application, rebooted the system and opened up the project again. Still the top menus were 'cut in half' by the clock line. When you asked me to send a screen shot I opened PS up and opened up the project. Now the top menus were not obstructed by anything. I have closed, rebooted and opened up a project but the problem is gone. Sorry I can't get you that screen shot — everything is fine now. I'll let you know if it ever returns.

                   

                  Thanks again.

                   

                  Greg

                  • 6. Re: iOS 7 problem
                    oldguy666 Level 1

                    Ignacio

                     

                    It's back - I didn't do anything differently!

                     

                     

                     

                     

                    The menus function okay, just the annoying intrusion of the clock line.

                     

                    Greg

                    • 7. Re: iOS 7 problem
                      oldguy666 Level 1

                      Then I reboot the computer and the line goes away!

                       

                       

                       

                      Greg

                      • 8. Re: iOS 7 problem
                        ibarrien Adobe Employee

                        Ok, thanks for the extra information. Yes it's hard to remember all the steps that one took to get there.

                        It would help a lot if you could get a screen shot once it occurs again.

                         

                        Does it only occur if you have a full battery or also without it?

                         

                        Thanks,

                        Ignacio

                        • 9. Re: iOS 7 problem
                          oldguy666 Level 1

                          Here we go again. I charged the battery to 100% - worked for a while (opening and saving projects) - then suddenly this happened again. I'm sorry but I don't know exactly what triggered the change. I'll keep using it until it goes back to normal.

                           

                           

                           

                          Greg

                          • 10. Re: iOS 7 problem
                            oldguy666 Level 1

                            Now it's back the way it should be! I closed the program in the multitask list and restarted PS - then the time line went away. Next. Time it returns I'll try the same.

                             

                            Greg

                            • 11. Re: iOS 7 problem
                              oldguy666 Level 1

                              I GOT IT! One way, anyway. In the main screen or folder, click on the "Import photo" icon at the bottom - opens up selections of photos e.g. Camera Roll. This immediately causes the appearance of the clock, etc. at the top of the screen. This will not go away until I close PS, delete it from the multitask bar, then open PS fresh. Now the clock line is gone and the upper screen is normal. It's importing the photos (just pressing the icon) that does it!

                               

                              I hope this helps you. I've got my work-a-round (sometimes that's all you got until someone fixes the code).

                               

                              Good luck

                               

                              Greg

                              • 12. Re: iOS 7 problem
                                joerg eberhardt Employee Moderator

                                Please try the following:

                                At PS Touch > Settings > Image Import > "Access Local Photos" de-activate "Always use native browser".

                                BTW: why would you prefer the mode "Always use native browser"?

                                 

                                Thanks!

                                • 13. Re: iOS 7 problem
                                  oldguy666 Level 1

                                  Joerg

                                   

                                  That seems to have done it. I don't remember setting that switch — I don't know what it is for. Why is it there?

                                   

                                  Thank you for solving my problem!

                                   

                                  Greg

                                  • 14. Re: iOS 7 problem
                                    joerg eberhardt Employee Moderator

                                    It uses the iOS native browser instead of the PSTouch photo browser. Just a difference in UI.

                                    Thanks!