2 Replies Latest reply on Oct 3, 2013 12:54 PM by Genevieve Laroche

Why am I no longer receiving responses?

andreaaxne Sep 30, 2013 11:53 AM

I have not changed any settings, yet responses have suddenly stopped being sent to the email address I have listed as the recepient.

Not sure why they have stopped, when I had no issues receiving responses before.

I am the author of the form, but have listed another one of my email addresses to receive responses. The address is a verified adobe formscentral account.

Notifications are turned on.

The correct email is listed in the To field.

Please help.

1. Re: Why am I no longer receiving responses?

Genevieve Laroche Sep 30, 2013 2:16 PM (in response to andreaaxne)

Can you please share you form with me (glaroche@adobe.com) as a co-author and I'll check what could be wrong.

Gen
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2. Re: Why am I no longer receiving responses?

andreaaxne Oct 1, 2013 5:37 AM (in response to Genevieve Laroche)

I've shared the form with you. Please let me know if it's a bug or if it's user error. Thanks!
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3. Re: Why am I no longer receiving responses?

Genevieve Laroche Oct 3, 2013 12:54 PM (in response to andreaaxne)

The problem is that "From:" in the Options Tab > Email Notifications wasn't pointing to a email field on the form but just a plain text field.

Gen
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