6 Replies Latest reply on Oct 7, 2013 1:43 PM by John T Smith

    Has uploaded but it has not yet launched.

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      Hello,

       

       

      I am on Creative Cloud, it seems as though Premier Pro (Pr) has installed But when I try to load it up I get the window saying Pr has stopped working.

       

      I have tryed to update via Creative Cloud (U44M1P7 ERROR), then I tryed an update (as recomended) through the adobe site to no avail.   I have spoken to a Adobe specialist via chat who asked me all the details and I got cut off. 

      I have been trying to sort this out for two days so please help.

       

       

      This is what I am Running..

       

       

      WINDOWS 7, 64bit, AMD FX6300 SIX CORE PROSESSOR, ASUS EAH6450 GRAPHICS CARD

       

      Faulting application name: Adobe Premiere Pro.exe, version: 7.0.1.105, time stamp: 0x51cbdef8 Faulting module name: amdocl64.dll, version: 2.4.650.9, time stamp: 0x4ddc7b01 Exception code: 0xc0000417 Fault offset: 0x00000000003a84cc Faulting process id: 0xcf0 Faulting application start time: 0x01cebe87f828fcf3 Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe Faulting module path: C:\Windows\system32\amdocl64.dll Report Id: 388690c3-2a7b-11e3-84b9-001e101fb681

       

      Thanks

       

      Steve