1 Reply Latest reply: Oct 1, 2013 11:24 AM by Jacob Bugge RSS

    crashes

    Alreadydead76

      why does my illustrator CC crash as soon as it opens ? I am using widows 7 (64) servies pack one  , i have 6 gig of ram . please help me

        • 1. Re: crashes
          Jacob Bugge CommunityMVP

          Alreadydead,

           

          There may be a number of reasons. Just to mention one, your preferences may be correupted even before you start up the first time.

           

          The following is a general try and fail list (obviously, you may skip 1)).

           

          You may try the following (you may have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):

           

          1) Close down Illy and open again;

          2) Restart the computer (you may do that up to 3 times);

           

          3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);

          4) Move the folder with Illy closed (more tedious but also more thorough and reversible);

           

          5) Look through and try out the relevant among the Other options (Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy);  Even more seriously, you may:

           

          6) Uninstall, run the Cleaner Tool, and reinstall.

           

          http://www.adobe.com/support/contact/cscleanertool.html