1 Reply Latest reply: Oct 1, 2013 11:24 AM by Jacob Bugge RSS



      why does my illustrator CC crash as soon as it opens ? I am using widows 7 (64) servies pack one  , i have 6 gig of ram . please help me

        • 1. Re: crashes
          Jacob Bugge MVP



          There may be a number of reasons. Just to mention one, your preferences may be correupted even before you start up the first time.


          The following is a general try and fail list (obviously, you may skip 1)).


          You may try the following (you may have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):


          1) Close down Illy and open again;

          2) Restart the computer (you may do that up to 3 times);


          3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);

          4) Move the folder with Illy closed (more tedious but also more thorough and reversible);


          5) Look through and try out the relevant among the Other options (Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy);  Even more seriously, you may:


          6) Uninstall, run the Cleaner Tool, and reinstall.