5 Replies Latest reply: Oct 3, 2013 12:39 PM by Neil Enns - Adobe RSS

    Adobe Content Viewer not installed on V28

    Bexigallio Community Member

      Today I updated both my CC and CS6 versions of InDesign, so I now have V28 of DPS tools, however there is no Content Viewer app available for my Mac (Running )SX 10.8.5).

      When I try to preview on Desktop via the Folio Builder panel, an error stating that the Adobe Content Viewer couldn't be found comes up.

       

      All the Adobe Support documents go through the process of finding the AdobeContentViewer.air file in the /Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer folder, but I only have three files in that folder:

      1. Adobe AIR Installer.app
      2. Install Adobe Content Viewer.app
      3. Install DPS App Builder.app

      So I can't double-click it to reinstall it.

       

      My Air is up to date, my Updates are all up to date, and I can't find how to unistall InDesign (I am a Creative Cloud subsriber).

      I used my Time Machine backup to go and get it from a back up, but it wouldn't install when I double-clicked the old version (I was getting desperate!)

       

      However I can preview the same Folio on my connected iPad running the latest version of the Adobe Content Viewer app

       

      After a live chat, then over two hours on hold for some UK technical support on my land line, and just over an hour on my mobile, plus a Skype call to the US 800 number to be informed of over an hour's wait there, and to discover UK support is only during office hours, and after nearly two hours it has passed 5.30pm, I had to give up on Adobe's official technical support, and resort to more searching on Adobe forums, but have found nothing for CC or CS6 that I haven't already tried, except unistalling and reinstalling InDesign. But I can't find how do that via Creative Cloud. At one point I had to tell one of the nice indian "technical support" staff not to put me back in the same loop as I'd been in twice before as I was close to tears. He sympathised but told me it wasn't his area of expertise - surprise surprise... Not a good day.

       

      Pleeeese, is anyone else having this problem, or has anyone else solved this problem?

       

      Thanks in anticipation