Do you have the REQUIRED 64bit version of Win7 or Win8?
Do you receive any error message?
Have you gone to the hardware vendor site to be sure your graphics adapter (usually ATI or nVidia) is up to date?
(Do NOT rely on Windows Update to be correct about your graphics driver being up to date)
A man of few words and willingness to provide relevant information that may lead to assistance and help.
Is this going to be forty questions or what?
I asked 3 specific questions... please provide 3 answers
And, more questions... specific answers needed
Brand & model computer?
Brand & model graphics adapter?
My apologies, I only read part of your original post
The computer is a Lenovo Laptop W530
Intel Core i7 3840Q 2.8 GHz
Windows 7 Home Premium
NVIDIA Quadro K2oooM w/ 2Gb memory
How else can I send you pertinent information?
Type Crash on Launch into the forum search bar. You'll get a few ideas.
1 person found this helpful
IF your laptop has dual graphics, you need to use ONLY the nVidia... and you need to supply the driver version (see below)
Dual video laptop problems
-link to why http://forums.adobe.com/message/4685328
Right click in any open area of the Windows desktop
Select NVIDIA Control Panel from the popup window
Select SYSTEM INFORMATION at the lower left corner
Driver version should be the 1st line in Details
I have a GTX285 using driver 296.10 and Win7
Its a laptop you dont just switch graphic cards.
That is correct, but a lot of laptop mfgrs. use dual video chips - maybe an nVidia and also an Intel, like the HD 4000. The laptop switches between the two chips, and with many Adobe programs, having that dual chip setup, with the Intel, causes issues.
The usualy "fix" is to disable the Intel chip, forcing the computer to ONLY use the nVidia. This is often done in the BIOS SETUP, though with some, physical jumpers, or DIP switches have to be employed.
I can access a menu with options for (I believe 3d settings)
For the graphics card (screenshot attached)
What recommendations / choices should I be aware of?
It looks like there are 3 options for graphics
High Performance Graphics NVIDIA card
Integrated Graphics and
Global Setting (NVIDIA)
I have tried all 3 settings with the same crash results
Did you disable the integrated graphis in the BIOS?
I am not aware of how to do that
How can you direct me?
I do not have dual graphics, and I do not have a Lenovo
I suggest you find a Lenovo discussion group and ask there
Do go to the links I provided in #7 and read everything, especially the BIOS link, which has a warning
Please check the driver version for your NVIDIA graphic card. IfMake sure that you have version 320.86 installed. If in case you do not have that driver, then please install it from this link http://www.nvidia.com/object/quadro-notebook-win8-win7-64bit-320.86-whql-driver.html & reboot the machine. Then check if premiere pro is working. Please do a clean installation of the drivers.
I have checked
This IS the driver version I have installed
So here’s what worked
At per your recommendations
I had updated the NVIDIA driver from the mfg s website
I had not done the same for the
Intel 4000 driver
I updated the Intel driver as well
Premier Pro opens !
Hope this helps others as well
Great news, and glad to read of your success. Thanks for listing the operations that got your laptop and program up and running.