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1. Re: DPS App Builder not working from CS6 Folio Builder Panel
Neil Enns - Adobe Oct 1, 2013 9:24 PM (in response to Bexigallio)If you are a CC customer there shouldn't be any .zip file involved. Try doing the following:
1) Sign out of App Builder
2) Sign out of Folio Builder in InDesign
3) Reboot
4) Sign into Folio Builder
5) Try doing Create App from the flyout emenu in Folio Builder again.
Neil
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2. Re: DPS App Builder not working from CS6 Folio Builder Panel
squawk ident Oct 1, 2013 10:44 PM (in response to Bexigallio)You need to open InDesign on your Mac computer. Folio Builder flyout menu has the App Builder and is an actual App Builder but you need to click on the icon that reads "Create" on the left side of the page. I got caught in this merry-go-round with my last app! I am running it now to confirm my information - and yes, it's creating the app. It is still on the DPS App Builder webpage - but at least has the option now of creating and not just managing.
Ruthanne
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3. Re: DPS App Builder not working from CS6 Folio Builder Panel
Bexigallio Oct 2, 2013 2:32 PM (in response to squawk ident)Hi Ruthanne, thanks for the response, but it turns out the solution is:
- Quit InDesign and any other CS apps.
- First, delete the opm.db file located in /Users/"your user name"/Library/Application Support/Adobe/OOBE/opm.db, and then start InDesign and try signing in to the panel.
Why that has taken Adobe support, four phone calls, and unhelpful advice, plus a link to a help article that I had to go through several links to find the answer to, I don't know.
It would help if the "DPS" support team were better trained, and rather than sendind emails with links to articles on them, had s stock number of troubleshooting steps to try I don't know.
I was advised to create a whole new user account, uninstall InDesign, and reinstall it on that user account to see if that solved the problem, but fortunately this simple fix cured it in my standard user account.
I have learned in a very painful and stressful way, that a lot of the information on the support forums is not up to date, and relates to CS5 and CS5.5, and that Adobe expect you to do a lot of the research into problems yourself, as they often don't know the cure. I know that DPS is very complex - but all the more reason to invest in better trained support staff.
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4. Re: DPS App Builder not working from CS6 Folio Builder Panel
Bexigallio Oct 2, 2013 2:35 PM (in response to Bexigallio)After a painful journey, this simple solution cured this issue:
- Quit InDesign and any other CS apps.
- First, delete the opm.db file located in /Users/"your user name"/Library/Application Support/Adobe/OOBE/opm.db, and then start InDesign and try signing in to the panel.
I did also delete the InDesign prefs file (holding down SHIFT, CTRL, ALT, CMD on start-up of InDesign) as advised but don't know if this made any difference.
I'm just really glad that it appears to be working again. Phew


