Hi, selrahcllah. Premiere Elements has its own forum and very few of us here use it. I'll move this over there for you.
Thanks - I have been through it and many more - and I seem to fall in the driver twilight zone - HP does not want to update their drivers to the latest given the laptop is outside of the warranty period, and Prem Elems does not work without the latest.
I was hoping there was another option than just returning the product - and it appears from the forum that I am not the only one with this issue and it would seem that adobe is restricting their sales by adhering to the latest driver condition which most older laptops will not be able to meet.
Is there a workaround?
This is a user to user forum, not Adobe support... and I have never seen anyone here post a way to get the program to work with an old driver
Adobe contact information - http://helpx.adobe.com/contact.html
Select a reason, and click I STILL NEED HELP at this next link for Premiere Elements chat
I do not know if this Web site will be of help with the HP laptop, but I was in the same exact position, many years ago, with a Toshiba laptop. Toshiba had written things to ONLY take a Toshiba video driver, and they were not reworking the nVidia drivers (they NEVER updated the video driver), and the direct nVidia drivers would not install - driver limbo! Still, I used this Web site for about 5 years, and "rolled my own" nVidia drivers for the Toshiba, and all installed and worked perfectly: http://www.laptopvideo2go.com/drivers
As I have never needed to rework a video driver for an HP laptop, and as I have not needed to do this for the last 5 years, I cannot tell you how well, or not, it might work.
Good luck, and if you do get an updated driver "built," please update this thread.
Is there a workaround?
If I recall correctly the way to install a generic driver from the chip manufacturer is to first uninstall the HP version. This then installs a standard VGA driver over which you can install the latest version.
Note though when I installed the latest generic version, on my HP Pavilion DV6, flash videos would no longer play - I just got a solid green block instead of video and ended up reverting to the HP version.
Insanity is hereditary, you get it from your children
Are you saying that you tried to delete the BadDrivers.txt file of Premiere Elements 12 (assumed Windows 7 or 8 64 bit) and that did not resolve you display card issue?
Please review the following and then let us know if you have been there and done this.
Local Disc C
and in the Premiere Elements Folder should be a file named BadDrivers.txt file that you delete.
In the prior versions, that BadDrivers.txt file was within a given version folder in the Premiere Elements Folder. In the case of version 12, the BadDrivers.txt file is within the Premiere Elements Folder rather than being in one of the folders in the Premiere Elements Folder.
Please give this a look and let us know the outcome. Please do not hesitate to ask if you need clarification on anything
that I have written.
The path above applies to Premiere Elements 11 and 12 on Windows 7 or 8 64 bit. You will not see it unless you are working with Folder Option Show Hidden Files, Folders, and Drives active.
I did manage to contact Adobe for support and learned the following:
My laptop has two graphics chips - one for low power (battery powered) and one for high power (AC powered) and Pre12 can not cope with this - there is a switch in the laptop bios for changing between dynamic switching of graphic chips to fixed - when I selected fixed, then Pre12 worked.
Then I tried to view the videos in the Elem Org and found that the screen went blank during playback, but the audio was there.
I shared this with the adobe support person, and he asked which graphics chip was running and then abruptly closed the chat session. When I went to the device manager and disabled the low-power chip, the screen went blank and did not return until I rebooted - so clearly it was running at the time.
I have no idea how to select which chip to use - I thought if I turned on the laptop while connected to AC power, it would select the high power AMD chip, but that did not appear to happen.
Does anyone have any insights to help me fix the Elem Org video display problem?
And too bad the error message from Adobe Pre12 implied a graphics driver problem, not a dual chip problem - I spent a lot of time trying to solve the wrong problem.
Dual video laptop problems
-link to why http://forums.adobe.com/message/4685328
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
You might consider an ArcSoft product for your issue.
In order that I could use Adobe Premiere Elements 11, I built a completly New PC.
My Premiere Elements 10 runs on a Core 2 Duo PC.
While I have ArcSoft on a Pentium D PC.
This the PC I built for Blu-ray projects.
Thanks for the update. Sorry for the delayed response...got detoured.
What is your situation with regard to working in the Premiere Elements 12 workspace Expert, Quick, Expert Guided, or Quick Guided? Are the displays and editing opportunities all functioning at this time?
As for the Elements Organizer thumbnail display of your video....how did you import that file into the Elements Organizer..
a. did you import the video via the Editor workspace and then let the video be automatically placed in the Elements Organizer
b. did you import the video in the Elements Organizer via the Elements Organizer's File Menu/Get Photos and Videos from...
What are the video and audio compressions and file extension for this video with the blank Elements Organizer thumbnail?
The first thing to try is deleting the video from Elements Organizer. Then importing the video into a Premiere Elements 12 Expert project to get it into the Elements Organizer by the automatic route.
Do not forget to right click the Elements Organizer thumbnail and select Update Thumbnail when you see the thumbnail blank (no trace of the first frame of the video).
I am trying these non-chip routes right now to get them rule in or out. We could add creating a new catalog and deleting the Elements Organizer setting file, but let us see how you do on the rest in this post.
From what you wrote, it sounded like Adobe Help took you a long way and got Premiere Elements 12 working, for everything but the Elements Organizer thumbnail playback. Give them another chance when it comes to the chips on this. Ask for a supervisor if necessary.
Based on your expected reply to the questions and suggestions above, I think it practical to pursue the above rather than switch to another program at this time.
What do you think?
We will be watching for your progress.
Thanks for all the information - and yes I will call Adobe on Monday and see if they can help
And your notes have reminded me where this all started - I had PSE/PRE9 installed before this and was having problems with Elem Org crashing while it was updating the thumbnails of my videos (which came from a Sony camera in the MTS format). And when I tried to play back a slideshow in Elem Org that had pictures and video, it would cut the videos short and show pictures as not connected (even though they were).
So I upgraded to PSE/PRE12 hoping this problem would be solved - and then I ran into the graphics driver issue.
Tonight I did try some of your suggestions - I copied the videos to another folder and started a fresh catalog . Interestingly Elem Org could not show the thumbnails even when I updated them again. So all this work and I am no further ahead than with PSE/PRE9. Bummer
The previous catalog ahd been created in PSE/PRE9 and was updated when I installed PSE/PRE12 so the thumbnails were there.
Contacting Adobe will be my next step
Thanks for the help
Thanks for the update.
Between versions 9 and 12, did you ever make the comparison of Elements Organizer thumbnail displays for your .mts versus other video formats (that .mts is just the file extension which represents the format that wraps/contains the video and audio compression). So, you have several considerations with problematic video in the Elements Organizer or Premiere Elements editor. But, the video entrance from the Editor automatically into the Elements Organizer has helped on several occasions (not 100%). Another key is the integrity of the QuickTime install.
And, remember you can created a new catalog. That does not mean that you have to remove the prior one or do catalog conversions. The catalogs can still be switched back to in Elements Organizer, File Menu/Manage Catalogs and its Catalog Manger dialog. But, let us see what Adobe has to say about your problems with both versions 9 and 12.
Wishing you success,
Looking forward to further developments,