1 Reply Latest reply on Oct 2, 2013 12:56 PM by sjpt

    Cannot download ePub books even when authorized

    lmarian1950

      I cannot understand why I am the only user and my adobeid is authorized for my email address. What is happening. The error says the licence is used by another user with the error fulfil followed by so E numbers. Can anyone please advise

        • 1. Re: Cannot download ePub books even when authorized
          sjpt Level 4

          possibly ....

           

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
          Uninstalling and reinstalling does not help.
          Unfortunately, it often then gives misleading error messages about what is wrong.
          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
          Restart ADE, and then reauthorize with your (old) Adobe ID.

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0