IE 10 issue in RoboHelp 10

Report · Oct 02, 2013

Info on Adobe site says the IE10 patch for RoboHelp 10 enables webhelp to work in IE10.

If I apply the patch, does webhelp work ONLY in IE10 or does it work in both IE9 and IE10?

Thanks for your help,

John

Report · Oct 03, 2013

Both.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Report · Oct 03, 2013

Thanks Peter.

Report · Oct 16, 2013

As documented on Peter Grainge's snippets, the RH10 patch does NOT work if you content is on a Win 2008 server. That was the case for me.

If anyone else is unfortunate enough to run into this situation, there is a work around -- albeit ugly.

In the index.htm file, do this for the head tag:

<head>
<link rel="shortcut icon" href="whstart.ico">
<title>Insert Your Title Here </title>

<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE8" >
<meta name="generator" content="Adobe RoboHelp 10" />
<meta name="description" content="WebHelp 5.50" />


</head>

Note that this is a bad solution if some of your users are stuck on a lower version of IE.

It also means you need to make yourself a giant note to remember to manually edit the index.htm file.

Report · Oct 16, 2013

That also seems to fix the issue of the funky serifed fonts that appear out of position when you’ve got multiple topics for an index term.

PS – I think you’re line is missing the ending forward slash - “/>” - isn’t it? Or is my e-mail just stripping it out.

Report · Oct 16, 2013

Oh I cannot imagine all the weird stuff that will happen with css-related items for IE8. I am REALLY not liking this as a solution and am afraid to look at all of our Help system!!! But a lousy solution is better than no solution at all.

PS -- good catch on the " />". meta is actually self-closing so it works without it. but to be consistent, yeah: "/>"

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IE 10 issue in RoboHelp 10