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1. Re: CC reports incorrect storage of 1.18 GB although I have cleared out all my files and it is empty.
Ashubijalwan1 Oct 2, 2013 6:08 PM (in response to Simon_P1)Hi Simon_P1,
Please check the archived folder. You can visit the link below for more help.
http://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html
Do let us know if it helps.
Thanks,
Ashish
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2. Re: CC reports incorrect storage of 1.18 GB although I have cleared out all my files and it is empty.
Simon_P1 Oct 2, 2013 6:28 PM (in response to Ashubijalwan1)Thanks for the reply.
I also cleared out the Archive and sync, so there should be nothing at all. It seems like when you clear out files, something residue and not visible as a file remains.
I had noticed a cumulative discrepancy in the data amount between local and cloud when removing files, that is why I cleared it all out to see if it resolved the issue, which it has not done.
To be fair, 1.18 GB isn’t a great deal, however if it is cumulative it may prove to become more of an issue as time progresses.
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3. Re: CC reports incorrect storage of 1.18 GB although I have cleared out all my files and it is empty.
Simon_P1 Oct 4, 2013 9:14 AM (in response to Simon_P1)This is still unresolved, can anyone else offer any advice on this, or do I need to raise a ticket with support?
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4. Re: CC reports incorrect storage of 1.18 GB although I have cleared out all my files and it is empty.
Ken G. Rice Oct 4, 2013 9:47 AM (in response to Simon_P1)Investigating the issue with your file storage. Will contact you once completed. My email is kenrice@adobe.com.
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5. Re: CC reports incorrect storage of 1.18 GB although I have cleared out all my files and it is empty.
Simon_P1 Oct 4, 2013 10:44 AM (in response to Ken G. Rice)Thank you.
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6. Re: CC reports incorrect storage of 1.18 GB although I have cleared out all my files and it is empty.
Ken G. Rice Oct 10, 2013 5:22 PM (in response to Simon_P1)I have emailed you directly about resolving the problem.
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7. Re: CC reports incorrect storage of 1.18 GB although I have cleared out all my files and it is empty.
Simon_P1 Oct 11, 2013 4:55 AM (in response to Ken G. Rice)Thank you, replied.
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8. Re: CC reports incorrect storage of 1.18 GB although I have cleared out all my files and it is empty.
Leung Feb 13, 2014 4:19 AM (in response to Simon_P1)i also have this problem, would you help me ?




