22 Replies Latest reply on Apr 29, 2018 1:48 AM by henryw70350690

    Premiere Pro CC crashes when trimming (often during playback)

    minutephysics Level 1

      I've been having Premiere Pro CC freeze on me about every 2 minutes when I trim in the timeline using keyboard shortcuts (trim backward/forward one frame). It seems to happen more often during playback, but also happens exclusively during trimming (and occasionally when I use a keyboard shortcut to step forward/backward one frame - obviously not during playback).


      This appears to be a weird freeze & not a crash, in the sense that playback freezes and I get the spinning beachball/wheel of death and premiere is unresponsive, but when I force-quit, Premiere resumes playback for a second before giving the "Premiere has experienced a serious error and must shut down" error message, and then shutting down.


      Any help would be much appreciated - this is really causing a massive slow-down in my editing.


      I'm running a MacBook pro

      Retina, 15-inch, Early 2013

      2.7 GHz Intel Core i7

      16 GB 1600 MHz DDR3

      NVIDIA GeForce GT 650M 1024 MB


      OS X 10.8.4 (12E55)


      Premiere Pro CC fully updated, I'm editing 48kHz .aiff audio files and/or h.264 video in a 1080p 24fps timeline, waveforms on, GPU acceleration OFF.


      The same issue also happens on my iMac (from early 2013 - I don't have the specs on me).