I had an alert to update Photoshop but after three attempts it reaches 56% then fails. It is accompanied by a message to contact customer care and gives the number: U44MIP34. I have retried after a restart but with same result. Then I tried again after running AVG registry cleaner equally without success.
Could it be a time difference between US and UK?
Any help and advice appreciated.
This error usually comes when there is a corrupt installation of Ps (or the user has deleted/moved needed files). In that case you need to install PS CC again after using Cleanup tool(http://www.adobe.com/support/contact/cscleanertool.html)
Could you please provide me with the following log files to confirm the same:
You can find them at:
PS 14.1.2 Installer logs
Program Files(x86)\Common Files\Adobe\Installers
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
You can zip all the files together and send us through mail. This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.