1 Reply Latest reply on Oct 3, 2013 10:42 AM by Ashutosh.Nigam

    Latest Photoshop CC update fails

    brushwipe Level 1

      I had an alert to update Photoshop but after three attempts it reaches 56% then fails. It is accompanied by a message to contact customer care and gives the number: U44MIP34.  I have retried after a restart but with same result.  Then I tried again after running AVG registry cleaner equally without success. 

      Could it be a time difference between US and UK?

      Any help and advice appreciated.

      Regards.

      Bill

        • 1. Re: Latest Photoshop CC update fails
          Ashutosh.Nigam Adobe Employee

          This error usually comes when there is a corrupt installation of Ps (or the user has deleted/moved needed files). In that case you need to install PS CC again after using Cleanup tool(http://www.adobe.com/support/contact/cscleanertool.html)

           

          Could you please provide me with the following log files to confirm the same:

           

          You can find them at:

          PS 14.1.2 Installer logs

          For Mac:

          Library\Logs\Adobe\Installer

          For Win:

          Program Files(x86)\Common Files\Adobe\Installers

           

          AAM logs

          For Mac:

          /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

          For Win:

          C:\Users\<username>\AppData\Local\Adobe\AAMUpdater

           

          You can zip all the files together and send us through mail. This would help us in finding the root cause.

          Appreciate your help. Apologize for the inconvenience.

           

          Regards,

          Ashutosh

          asnigam@adobe.com