3 Replies Latest reply on Oct 3, 2013 8:01 AM by Ashutosh.Nigam

    Why does Photoshop CC update fail?

    brushwipe Level 1

      Hi, This is my second request for help on this matter. I followed the advice to run the Adobe Cloud Cleaner. I uninstalled Photoshop from my Windows 8 system and opened the Cleaner. I was asked questions via a small window - it wasn't possible to enlagre the window to see all the texts. I entered the y to all and I waited until it finished cleaning.  It reported that there were issues but didn't explain further.  I noticed that the Creative Cloud Manager icon had disappeared so I tried to download Photoshop CC but it failed.

       

      Now I have work backing up!

       

      Please help with advice that is as non-technical as possible.

       

      Regards

      Bill Watters