3 Replies Latest reply: Oct 3, 2013 8:01 AM by Ashutosh.Nigam

Why does Photoshop CC update fail?

brushwipe Oct 3, 2013 6:03 AM

Hi, This is my second request for help on this matter. I followed the advice to run the Adobe Cloud Cleaner. I uninstalled Photoshop from my Windows 8 system and opened the Cleaner. I was asked questions via a small window - it wasn't possible to enlagre the window to see all the texts. I entered the y to all and I waited until it finished cleaning. It reported that there were issues but didn't explain further. I noticed that the Creative Cloud Manager icon had disappeared so I tried to download Photoshop CC but it failed.

Now I have work backing up!

Please help with advice that is as non-technical as possible.

Regards

Bill Watters

1. Re: Why does Photoshop CC update fail?

Ashutosh.Nigam Oct 3, 2013 6:57 AM (in response to brushwipe)

Bill,

Are you available for a connect session now?

Regards,
Ashutosh
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2. Re: Why does Photoshop CC update fail?

brushwipe Oct 3, 2013 7:16 AM (in response to Ashutosh.Nigam)

I’ve just tried the link you supplied and it said that the page could not be found. I’ll try again.
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3. Re: Why does Photoshop CC update fail?

Ashutosh.Nigam Oct 3, 2013 8:01 AM (in response to brushwipe)

Please try again on a different browser, it will work, I have send a copy of it in your private messages as well as mail.

If you have never attended an Adobe Connect meeting before:
Test your connection: http://my.adobeconnect.com/common/help/en/support/meeting_test.htm

Get a quick overview: http://www.adobe.com/go/connectpro_overview

Regards,
Ashutosh
asnigam@adobe.com
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