8 Replies Latest reply on Oct 7, 2013 2:42 PM by A.T. Romano

    problem with exporting to a quicktime

    bigkluke1

      everytime I try to export into a QuickTime file it says export settings invalid next to the line for the file name. how do I fix this. I cannot select advance to change the settings.

        • 1. Re: problem with exporting to a quicktime
          John T Smith Adobe Community Professional & MVP

          More information needed for someone to help... please click below and provide the requested information

          -Premiere Elements FAQ http://forums.adobe.com/thread/1042180

          • 2. Re: problem with exporting to a quicktime
            A.T. Romano Level 7

            bigkluke1

             

            What version of Premiere Elements are you using and on what computer operating system is it running?

             

            Do you have the latest version of QuickTIme installed on your computer with Premiere Elements?

             

            Could you post a screenshot of what you are seeing?...Whatever is applicable... QuickTime basic dialog and/or the Video Tab/Audio Tab under

            the Advanced Button of the preset.

             

            What is your project preset and what are the properties of your source media?

             

            What are the settings that you are trying to use for your QuickTime export?

             

            Thanks.

             

            ATR.

            • 3. Re: problem with exporting to a quicktime
              bigkluke1 Level 1

              premiere elements 8 on windows 7

              quicktime is updated and so in premiere

              Picture1.png

              it won't let me selct any settings for quictime

              Picture2.jpg

              • 4. Re: problem with exporting to a quicktime
                A.T. Romano Level 7

                bigkluke1

                 

                Thanks for the follow up. Unfortunately, the details of your screenshots are not clear enough even under magnification.

                 

                So, rather than ask you to post them with a higher resolution at this time, I am going to try another approach before doing that. Below are two screenshots of my Premiere Elements 8.0/8.0.1 on Windows 7 64 bit. The first screenshot shows what I am seeing for Share/Personal Computer/QuickTime dialog. From what I can make out from your screenshot, somethings look missing. This view is from just opening QuickTime and viewing the defaults.

                 

                PE8QuickTime.JPG

                The second screenshot show the Export Settings Dialog accessed by pressing the Advance Button as show in the first screenshot.

                 

                PE8Quicktime-ESettings.jpg

                Here again I am not changing anything yet. Just viewing the default details.

                 

                Are you seeing the same thing?

                 

                Where in all that is this seen?

                export settings invalid next to the line for the file name

                Ideally I would like to see a screenshot of that location with that error message being displayed.

                 

                Please review and then we can decide what next.

                 

                Thank. Appreciated the follow up.

                 

                ATR

                 

                Add On...I cannot say for sure, but, from your screenshots, I am getting the impression that there is a problem with the QuickTime install.

                More when all the details are clearer.

                • 5. Re: problem with exporting to a quicktime
                  bigkluke1 Level 1

                  problem.png

                  hope this helps. i can not select export settings. it will not let me change anything or even selct the advanced button

                  • 6. Re: problem with exporting to a quicktime
                    A.T. Romano Level 7

                    bigkluke1

                     

                    The screenshot re-enforces my thoughts that there is a problem with your QuickTime install.

                     

                    I would do a complete and clean uninstall, (ccleaner run), reinstall of QuickTime.

                    http://www.apple.com/quicktime/download/

                     

                    Before that, double check to make sure that you are running Premiere Elements and QuickTime as Run As Administrator and/or from a User Account with Administrative Privileges. (For Run As Administrator, you can right click the desktop icons for these two program and select Run As Administrator if you have not done so already.)

                     

                    Are you working with an Internet connection?

                     

                    Your screenshot was very helpful. Thanks.

                     

                    ATR

                    • 7. Re: problem with exporting to a quicktime
                      bigkluke1 Level 1

                      i tried all of that with no change.

                       

                      I do have an internet connection.

                      • 8. Re: problem with exporting to a quicktime
                        A.T. Romano Level 7

                        bigkluke1

                         

                        Let us try the following approach.

                         

                        Please go to

                        Local Disc C

                        Users

                        Owner

                        AppData

                        Roaming

                        Adobe

                        Premiere Elements

                        8.0

                        and in the 8.0 Folder delete the Adobe Premiere Elements Prefs file. If that does not work, then delete the whole 8.0 Folder in which the Adobe Premiere Elements Prefs file exists. In order to see this path, you must be working with Folder Options Show Hidden Files, Folders, and Drives active.

                         

                        If that does not work, then revisit...

                         

                        Deactivate, uninstall Premiere Elements 8.0/8.0.1

                        Uninstall QuickTime

                        Run ccleaner (regular and registry cleaning sections)

                        Reinstall QuickTime

                        Reinstall Premiere Elements 8.0

                        Install the Premiere Elements 8.0.1 Update

                         

                        Check Premiere Elements 8.0/8.0.1 to verify that the automatic background rendering and auto-analyzer features are turned off. Premiere Elements workspace, Edit Menu/Preferences/General for the automatic background rendering option. And, Elements Organizer workspace, Edit Menu/Preferences/AutoAnalyzer Options for the AutoAnalzyer Options.

                         

                        But, please go over the whole thread here to make sure that nothing was overlooked.

                         

                        Thanks for the follow ups.

                         

                        Looking forward to the results.

                         

                        ATR

                         

                        Add On...Do you have other QuickTime programs installed on your computer besides the regular one? QuickTime and Premiere Elements require being run with Administrative Privileges. So double check the privileges situation. If you have not already, right click the QuickTime desktop icon and set Run As Administrator. If all this does not work, we could always try running Premiere Elements and QuickTime in a new User Account with Administrative Privileges.

                         

                        More later.