2 Replies Latest reply on Oct 8, 2013 9:45 AM by gator34_56

    Activation

    gator34_56

      I had to re-install Win 7. As a result I lost my DigEd activation. Get error trying to re-activate. Tells me I can't activate another computer with my existing ID

        • 1. Re: Activation
          sjpt Level 4

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.


          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.


          • 2. Re: Activation
            gator34_56 Level 1

            I re-installed v 1.72 and was able to activate it. Thanks for your help.