1 Reply Latest reply on Oct 3, 2013 5:21 PM by Genevieve Laroche

    Not receiving some Paypal payments

    firebird55

      I am receiving some Paypal payments, but not others. I have run a test myself, charging my own Paypal account, and that works fine, and I have received a Paypal payment from one customer. But three other customer payments failed.

       

      What can be going wrong?

        • 1. Re: Not receiving some Paypal payments
          Genevieve Laroche Adobe Employee

          It is possible that the three that have "failed" are because the users have not completed the PayPal payment steps? You will receive a submission as soon as the user click on the "Proceed to Checkout" so even if they abandon the PayPal payment you will get a row in your table.

           

          Do you think that this is what is happening here? Can you contact those customer to see if they actually try to pay.

           

          Gen