It is not always as easy as all that. Last night I went through the drill of having to change the password that went with my Adobe ID.
Sometimes I am signed in, sometimes not independant of my choice. Still today, if I try to sign in from Premiere Elements Discussion page, I get an "oops..page does not exist". (By the way, I did not sign off to get to that status.)
I have had to go to
http://www.adobe.com and sign into the Forums from there. And, I have done everything that I was instructed to do, adding browsers with Remember Me intact and Remeber Me check offs wherever.
Patience is a virtue.
Sorry that you had issues. For me, it was as easy as that - took about 1 min., and that included a confirmation e-mail.
Now, if one is getting a "404," "Page Not Found," or "Server Error," they might need to clean both their browser's Cache, and Delete Adobe cookies, then close out of that browser, reboot, and try again.
It was not on this side. It was on the Adobe side. Confirmed.
Well, I guess that we hit it at different times, or they got things fixed?
I had troublie even getting the Adobe website to even Open.
I read of the attack in Yahoo NEWS.
It was about 1-hour before I could even see My Adobe ID.
I never recieved any email, but I did update all my info.
Even getting tto this discussion board was terribly involved.
I would suggest to check all your info at Adobe and Revel.
When I went to check my registered products--there was nothing listed--until I tried like 8-times.
Then they appeared.
Message was edited by: Markpic
Yes, the issues were from multiple fronts - an attack on Adobe servers, a change in the log-in screen, an issue with Jive (both writers of the forum software and also the hosting company for the forum servers), and a bit of normal maintenance - sort of a "perfect storm."
Most of that has been sorted out, though I have not seen any comments from Jive about their end of it - maybe early next week?
So far, so good for me, though a few other users are still having issues, and most of those seem to be on Safari (Mac), or FireFox. Hope they get it sorted out too.