1 Reply Latest reply on Oct 6, 2013 9:49 AM by Jim_Simon

    Premiere Pro CC crashing when I request to import footage

    michaelcukr

      I'm working on a currently updated version of Premier Pro CC on a mac pro. I am trying to import h.264 .mov files shot on a 5d mkiii

       

      I try to import footage using several methods, (finder drag and drop), left click--> import--> files

       

      any time I try either of these my premiere automatically gets the spinning wheel of death and then shortly after says it's not responding.

       

      any suggestions on why this is happening?

       

      I can provide any answers about my computer hardware/ software if needed.

       

      please help.