2 Replies Latest reply on Oct 16, 2013 11:24 AM by Steven.Madwin

    digital signature password

    Pendragon6

      I recently set up my digital signature but when I tried to use it my password was not recognized or did not match. How can I set up or reset the password?

        • 1. Re: digital signature password
          Dave Merchant MVP & Adobe Community Professional

          You cannot discover or update the password on a digital ID, so if the one you think is right isn't working you will have to scrap it and create a new one.

           

          Was caps lock on by accident when you originally typed the password?

          • 2. Re: digital signature password
            Steven.Madwin Adobe Employee

            Hi,

             

            Just so I get the big picture, you used Acrobat or Reader to create a digital ID, saved the digital ID to a file, and now you are trying to use that digital ID to create a digital signature, but as part of the signature creation process when you type the password into the Sign Document dialog (in the Password field) you are getting the incorrect password alert dialog?

             

            Is that correct?

             

            Thanks,

            Steve