It's a billing error and it happens. Let me see if I can find someone to
help you. It's a weekend so it might be a couple of days.
Hi there, I checked on your account and it just looks like we need to cancel the full subscription. Is this ok? I will cancel now & refund the October 3 full subscription charge.
Please confirm that this is what you want & I will get it sorted right away.
I didn't realize I needed to return here for a reply. I thought my earlier query about a billing error had been resolved. When I saw I was charged for a full subscription again it nearly overdrew my checking account. Tomorrow I will be charged for the single app on top of it!
Yes, I want to cancel the full subscription. As I indicated above, I was just charged again today for the full Creative Cloud subscription and I only want the single app subscription. The e-mail I was sent a month ago suggested I could make the switch easily.
However, I need to keep the version 6 of InDesign that I have been using. If it is upgraded the subscription to the latest version I will not be compatible with the program that is used in my office.
Can I keep the InDesign Version 6 program I have installed now and simply cancel the full subscription since I only need to use the one app?
Thank you for you help and I apologize for not understanding the protocol for communicating my problem.