4 Replies Latest reply on Nov 4, 2013 6:41 PM by cccmepL

    Converted from full memberrship to single app


      Adobe sent me an e-mail and told me I could change my full membership in Creative Cloud to a single membership. I did so, but I assumed the sinle membership would activate as of November since my account was charged for a full CC membership on October 5th. Now I am being billed for a single membership IN ADDITION.


      Why did they send me the e-mail telling me I could convert my account if that was not the case?