4 Replies Latest reply: Oct 6, 2013 3:51 PM by msuner RSS

    CS4 Not Functioning

    msuner Community Member

      My Adobe Photoshop CS4 seems to have stopped working. I can't save items/documents, plug-ns are not working, certain funtions (ie. the crop tool) no longer work and the list seems to keep growing. I've restored my computer to an earlier date to no avail. Short of a virus and a reinstall I'm at a loss. Would anyone have any suggestions?

       

      Thanks,

       

      Mike S.

        • 1. Re: CS4 Not Functioning
          Mylenium CommunityMVP

          Nobody can help you without system information. As a start, run the Creative Cloud Cleaner Tool, reinstall.

           

          Mylenium

          • 2. Re: CS4 Not Functioning
            msuner Community Member

            Greetings,

             

            Sorry about the lack of information. I'm running Windows 7, 64-bit.

            Processor: AMD A8-5600K APU with Radeon HD gRAPHICS 3.30 GHz.

            I have 8 GB RAM installed.

             

            I don't know if this is helpful but the system information from the CS4 Help Menu reads thus:

             

            Adobe Photoshop Version: 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch]) X64

            Operating System: Windows NT

            Version: 6.1 Service Pack 1

            System architecture: AMD CPU Family:15, Model:0, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2

            Physical processor count: 4

            Processor speed: 3593 MHz

            Video Card Vendor: NVIDIA Corporation

            Video Card Renderer: GeForce GT 610/PCIe/SSE2

            OpenGL Drawing: Disabled.

            Video Card: NVIDIA GeForce GT 610

            Video Mode: 1680 x 1050 x 4294967296 colors

            Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

            Driver Version: 9.18.13.1106

            Built-in memory: 8148 MB

            Free memory: 6060 MB

            Memory available to Photoshop: 7177 MB

            Memory used by Photoshop: 60 %

            Image cache levels: 4

            Serial number: 92278757543697848945

            Application folder: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\

            Temporary file path: C:\Users\Mike\AppData\Local\Temp\

            Photoshop scratch has async I/O enabled

            Scratch volume(s):

              C:\, 931.4G, 870.3G free

            Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\

            Additional Plug-ins folder: not set

             

            Installed components:

               ACE.dll   ACE 2008/08/27-18:10:41   53.355610   53.355610

               AdobeLinguistic.dll   Adobe Linguisitc Library   4.0.0  

               AdobeLM.dll   AdobeLM (64 Bit)   3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

               AdobeLM_libFNP.dll   FLEXnet Publisher (64 bit)   11.5.0.1 build 57427  

               AdobeOwl.dll   Adobe Owl 2008/08/14-18:38:42   2.0.70   53.354161

               AdobeOwlCanvas.dll   Adobe Owl Canvas   2.0.70   53.354161

               AdobePDFL.dll   PDFL 2008/08/20-20:15:08   53.204060   53.204060

               AdobeUpdater.dll   Adobe Updater Library   6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20)   52.338651

               AdobeXMP.dll   Adobe XMP Core   4.2.2   53.352624

               AdobeXMPFiles.dll   Adobe XMP Files   4.2.2   53.352624

               AdobeXMPScript.dll   Adobe XMP Script   4.2.2   53.352624

               adobe_caps.dll   Adobe CAPS   2,0,99,0   2.135373

               adobe_epic.dll   Adobe EPIC (64 Bit)   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

               adobe_eula.dll   Adobe EPIC EULA (64 Bit)   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

               AFlamingo.dll   AFlamingo 2008/07/09-11:28:44   53.350580   53.350580

               AGM.dll   AGM 2008/08/27-18:10:41   53.355610   53.355610

               ahclient.dll    AdobeHelp Dynamic Link Library   1, 3, 12, 0  

               aif_core.dll   AIF   1.0   53.352475

               aif_ogl.dll   AIF   1.0   53.352475

               amtlib.dll   AMTLib (64 Bit)   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

               amtservices.dll   AMTServices (64 Bit)   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

               ARE.dll   ARE 2008/08/27-18:10:41   53.355610   53.355610

               asneu.dll    AsnEndUser Dynamic Link Library   1, 6, 0, 9  

               authplay.dll        

               AXE8SharedExpat.dll   AXE8SharedExpat 2008/06/11-20:19:53   NFR 53.348206   53.348206

               AXEDOMCore.dll   AXEDOMCore 2008/06/11-20:19:53   53.348206   53.348206

               Bib.dll   BIB 2008/08/27-18:10:41   53.355610   53.355610

               BIBUtils.dll   BIBUtils 2008/08/27-18:10:41   53.355610   53.355610

               cg.dll   NVIDIA Cg Runtime   2.0.0015  

               cgGL.dll   NVIDIA Cg Runtime   2.0.0015  

               CoolType.dll   CoolType 2009/01/16-10:41:46   53.372607   53.372607

               data_flow.dll   AIF   1.0   53.352475

               ExtendScript.dll   ExtendScript 2008/07/17-13:28:24   53.351316   53.351316

               FileInfo.dll   Adobe XMP FileInfo   4.2.2   53.352624

               FNP_Act_Installer.dll   FLEXnet Publisher (64 bit)   11.6.0.1 build 60959  

               icucnv36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  

               icudt36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  

               image_flow.dll   AIF   1.0   53.352475

               image_runtime.dll   AIF   1.0   53.352475

               JP2KLib.dll   JP2KLib 2008/06/11-20:19:53   53.100857   53.100857

               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

               libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

               MPS.dll   MPS 2008/07/07-10:33:04   53.350311   53.350311

               pdfsettings.dll   Adobe PDFSettings   1.04  

               Photoshop.dll   Adobe Photoshop CS4   CS4  

               Plugin.dll   Adobe Photoshop CS4   CS4  

               PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   1.0.0.73  

               PSArt.dll   Adobe Photoshop CS4   CS4  

               PSViews.dll   Adobe Photoshop CS4   CS4  

               registration.dll   Registration   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

               SCCore.dll   ScCore 2008/07/17-13:28:24   53.351316   53.351316

               WRServices.dll   WRServices Friday May 30 2008 7:18:42   Build 0.7713   0.7713

             

            Installed plug-ins:

               3D Studio 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               ADM 3.11x01

               Accented Edges 11.0

               Angled Strokes 11.0

               Average 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               BMP 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Bas Relief 11.0

               Camera Raw 5.0

               Chalk & Charcoal 11.0

               Charcoal 11.0

               Chrome 11.0

               Cineon 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Collada 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Color Halftone 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Colored Pencil 11.0

               CompuServe GIF 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Conté Crayon 11.0

               Craquelure 11.0

               Crop and Straighten Photos 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Crop and Straighten Photos Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Crosshatch 11.0

               Crystallize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Cutout 11.0

               Dark Strokes 11.0

               De-Interlace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Dicom 11.0

               Difference Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Diffuse Glow 11.0

               Displace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Dry Brush 11.0

               Entropy 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Extrude 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               FXG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               FastCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Fibers 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Film Grain 11.0

               Filmstrip 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Filter Gallery 11.0

               Fresco 11.0

               Glass 11.0

               Glowing Edges 11.0

               Google Earth 4 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Grain 11.0

               Graphic Pen 11.0

               HDRMergeUI 11.0

               Halftone Pattern 11.0

               IFF Format 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Ink Outlines 11.0

               Kurtosis 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Lens Blur 11.0

               Lens Correction 11.0

               Lens Flare 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Lighting Effects 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch])

               Liquify 11.0

               MMXCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Matlab Operation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Maximum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Mean 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Measurement Core 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Median 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Mezzotint 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Minimum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Mosaic Tiles 11.0

               Multiprocessor Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               NTSC Colors 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Neon Glow 11.0

               Nik Selective Tool 2.0.4.2358

               Note Paper 11.0

               Ocean Ripple 11.0

               OpenEXR 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               PCX 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               PNG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Paint Daubs 11.0

               Palette Knife 11.0

               Patchwork 11.0

               Paths to Illustrator 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Photocopy 11.0

               Photoshop 3D Engine 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Picture Package Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Pinch 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Pixar 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Plaster 11.0

               Plastic Wrap 11.0

               Pointillize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Polar Coordinates 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Portable Bit Map 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Poster Edges 11.0

               Radial Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Radiance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Range 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Reticulation 11.0

               Ripple 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Rough Pastels 11.0

               Save for Web & Devices 11.0

               ScriptingSupport 11.0.2

               Shear 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Skewness 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Smart Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Smudge Stick 11.0

               Solarize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Spatter 11.0

               Spherize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Sponge 11.0

               Sprayed Strokes 11.0

               Stained Glass 11.0

               Stamp 11.0

               Standard Deviation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Sumi-e 11.0

               Summation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Targa 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Texturizer 11.0

               Tiles 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Topaz Adjust 5 10.0

               Topaz DeNoise 5 10.0

               Topaz ReMask 3 10.0

               TopazRemaskAutomate NO VERSION

               Torn Edges 11.0

               Twirl 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               U3D 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Underpainting 11.0

               Vanishing Point 11.0

               Variance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Variations 11.0 (11.0x001)

               Viveza 2 2.0.2.2358

               WIA Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Water Paper 11.0

               Watercolor 11.0

               Wave 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Wavefront|OBJ 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Wind 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               Wireless Bitmap 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

               ZigZag 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

            Plug-ins that failed to load: NONE

            Flash:

               Connections

               Kuler

            Installed TWAIN devices: NONE

             

            I tried reinstalling on top of the existing copy but only got to disc 2 before it quit. I'm thinking of uninstalling the program and doing a clean install. I'll have to admit the problems may go beyond Photoshop as the operating system seems to be a little quirky.

             

            Thanks,

             

            Mike S

            • 3. Re: CS4 Not Functioning
              Mylenium CommunityMVP

              Turn off the integrated AMD graphics.

               

              Mylenium

              • 4. Re: CS4 Not Functioning
                msuner Community Member

                Greetings,

                 

                I found PCI Express in the BIOS and assumed this was the Integrated Graphics equivalent. I changed the preference to PCI from PCIE and it seems to have worked. Strange how things will work so well for awhile and then suddenly go buggy.

                 

                Thanks,

                 

                Mike S.