1 2 Previous Next 57 Replies Latest reply on Nov 26, 2015 6:42 AM by adobec80068791

    Edge Animate program itself running slow

    Nagop

      The Edge Animate CC program itself is running really slow on my work computer right from the start the first time I installed it. When I try to do anything the response is sluggish at best, and often the “Not Responding” message comes up. After about 30 seconds to a minute, it unfreezes and the operation completes. Other CC programs including Dreamweaver, Photoshop and Flash run fine – it is just Animate. Animate also runs normally on my home computer. Reinstall was no good.

       

      The computer is a Dell desktop with a Core i5-3330 processor and 8G of RAM running Windows 8 Pro 64-bit.

       

      I’m afraid this may be one of those rare obscure issues that is impossible to resolve, because I can’t find anyone with a similar problem online, so any hopeful suggestions would be welcome.

        • 1. Re: Edge Animate program itself running slow
          munich-online

          We have got the same problem here. Installed the Edge Animate CC Demo yesterday and it has been unusable from the start. Every minute or so it freezes for a few seconds. All other Adobe programs were working just fine.

           

          We are running it here on machines equipped with Core i5-3470, 16GB RAM, Windows 7 64-bit.

           

          I couldn't find anything about this problem online either but you are not alone.

          • 2. Re: Edge Animate program itself running slow
            munich-online Level 1

            After more testing we found out that unplugging the network cable stops these hangs immediately.

            Only adding windows firewall rules to block the application does not have the same effect though and the freezes continue.

            Seems like the application is connecting to some Akamai and AmazonAWS addresses which might be blocked by our firewall.

             

            Have you made any progress towards finding a solution yet?

            1 person found this helpful
            • 3. Re: Edge Animate program itself running slow
              Nagop Level 1

              Thanks a lot munich-online! Yes, I am finding exactly the same thing - take the network cable out and it works fine, cable back in and it slows down to an intermittent crawl again. Your first message was a great comfort - knowing I wasn't the only one out here, and now you have come up with a huge leap towards a complete solution. I'll ask our network people here if they can get to the bottom of it.

              • 4. Re: Edge Animate program itself running slow
                resdesign Adobe Community Professional & MVP

                Your it department should be able to allow adobe in such a way that it does not slow things down. Mine did and I do not have any more problem anymore. My problem was more related to allowing updates. I think it has to do with Animate checking back with the Adobe server on a regular basis to keep track of versions and cloud membership.

                I hope this makes sense. I think my IT department checked with Adobe support to know what process was involved in order to allow it and stop the problem for good.

                • 5. Re: Edge Animate program itself running slow
                  thiago.silva Level 1

                  Hey! I'm having the same problem and just spoke to my IT. They'll try to call Adobe and solve it, but would you be kind enough to post here what your IT did? Maybe it'll help others (like me) having the same problem.


                  Thanks a lot!

                  • 6. Re: Edge Animate program itself running slow
                    munich-online Level 1

                    Our IT department has not been able to solve this yet. The response from Adobe was that it will be fixed in one of the upcoming updates.

                    For testing purposes our PCs were temporarily allowed to connect without going through our Proxy, which fixed the freezes but is not a long-term solution for us.

                    Seems like the only real solution is for Adobe to fix this issue of their software asap.

                    • 7. Re: Edge Animate program itself running slow
                      elainecc Adobe Employee

                      Hey, guys-

                       

                      Sorry for the slow response on this one.  We've been looking into this over the past week or two and have come up with a potential workaround for you guys while we fix the problem.  Can you please try this out?

                       

                      Mac:

                      1. Find your proxy settings:

                           a) Open System Preferences > Network and select your network connector

                           b) Select the Advanced... button at the bottom of the screen

                           c) Select the Proxies tab

                           d) Select Web Proxy (HTTP) and get the server name/port

                      OR...

                           a) Contact your network administrator for your HTTP web proxy setting

                      2. Open a Terminal window

                      3. Using sudo and your favorite text editor, edit /etc/launchd.conf (this could be a new file)

                      4. Add the following line:

                            setenv http_proxy YOURPROXYSERVER:PROXYPORT

                      ... where YOURPROXYSERVER is the name of your proxy server, and PROXYPORT is the proxy's port number (e.g. "setenv http_proxy foo.adobe.com:8888") (not a real Adobe server, btw, so you'll be disappointed if you set it)

                      5. Reboot your machine

                       

                      Win:

                      1. Find your proxy settings:

                           a) Open Control Panel > Internet Options

                           b) Select the Connections tab

                           c) Select the LAN settings button at the bottom of the panel

                           d) Note the Address setting (proxy server) and the port (proxy port)

                      OR...

                           a) Contact your network administrator for your HTTP web proxy setting

                      2. Set your environment variable

                           a) Open the File Explorer

                           b) Right click on Computer and select "Properties"

                           c) Select the "Advanced" tab

                           d) Select the "Environment Variables..." button at the bottom of the pane

                           e) Set EITHER the user variable (just for your account) or system variable (all accounts on your local machine):

                                i) Click the "New..." button

                                ii) Variable name: http_proxy

                                   Variable value: YOURPROXYSERVER:YOURPROXYPORT (e.g. foo.adobe.com:8888) (not a real Adobe server)

                      3. Log out and log back in (if this doesn't work, reboot)

                       

                      This should fix your problem.  Note that I haven't tested this on all systems yet (including Mavericks and Win8) - just on Mac OSX 10.8 and Win7.  Give it a whirl and let me know if it works!

                       

                      Thanks,

                       

                      -Elaine

                      • 8. Re: Edge Animate program itself running slow
                        Nagop Level 1

                        Thank you! That seems to have solved the problem completely here on Windows 8. I hope it will go equally smoothly for all.

                        • 9. Re: Edge Animate program itself running slow
                          thiago.silva Level 1

                          Thanks a lot! It also solved my problem!
                          I hope Adobe fix Edge for the future versions.

                          • 10. Re: Edge Animate program itself running slow
                            elainecc Adobe Employee

                            Hi, thiago-

                             

                            Can you share what system you're on?

                             

                            Thanks,

                             

                            -Elaine

                            • 11. Re: Edge Animate program itself running slow
                              thiago.silva Level 1

                              Windows 7 Enterprise

                              • 12. Re: Edge Animate program itself running slow
                                elainecc Adobe Employee

                                Okay, thanks!

                                 

                                -Elaine

                                • 13. Re: Edge Animate program itself running slow
                                  peterwesolowski

                                  Well, I have no IT department here or Network Administrator, I have just regular internet connection, and I have no idea what to put as my proxy address. So if you could be so nice, and let me know what to do, it would be great. I can see that this topic is from October, now we have end of December, and Adobe still did not fix this?

                                   

                                  BTW - My OS is Win8

                                  • 14. Re: Edge Animate program itself running slow
                                    elainecc Adobe Employee

                                    Hi, Peter-

                                     

                                    We have a publicly available workaround posted here: http://helpx.adobe.com/edge-animate/kb/edge-animate-proxy-issues.html

                                     

                                    Thanks,

                                     

                                    -Elaine

                                    • 15. Re: Edge Animate program itself running slow
                                      elainecc Adobe Employee

                                      By the way, the way to find the proxy settings is in the instructions I posted above in the "correct answer" underneath Windows.  It should work for Windows 8 as well.

                                       

                                      Cheers,

                                       

                                      -Elaine

                                      • 16. Re: Edge Animate program itself running slow
                                        VMSDesigns

                                        Hi,

                                         

                                        I installed the latest 3.0 trial version. Looks like the lagging problem is still remain as it is. Anyway, now my main problem, i talked to my internet service provider. And it turns out that the internet they are providing doesn't work on proxy. They said, if i put any proxy value there then the internet will stop working. So, what do i do now? Plugging out the network cable also doesn't work for me. All the other Adobe applications are working butterly smooth.

                                         

                                        My computer specs are:

                                         

                                        AMD Phenom II X6 - 2.8 GHZ (Hexacore)

                                        8 GB RAM

                                        Windows 8 Pro (64 Bit)

                                         

                                        Please help!

                                        • 17. Re: Edge Animate program itself running slow
                                          davidorix

                                          Hello Elainefinnel.

                                          Sorry but I can't find this launcd.conf in /etc folder.

                                          Why? I have the same problem of lags

                                          • 18. Re: Edge Animate program itself running slow
                                            RaB

                                            I have the same lag problems (only with Animate) and neither the "trick" of taking the network-cable out nor double checking my firewall settings helped.

                                            In addition I'm not a network or IT-specialist. So I won't work with it until another solution comes up.


                                            All other CC-applications run smooth.

                                            • 19. Re: Edge Animate program itself running slow
                                              Opouchus

                                              Hello,

                                              Same problem for me, and we do not use any proxy. Honestly it's so difficult to work properly with this and I pay for this... Adobe should fix up fast, I mean first bug was report in october.

                                              • 20. Re: Edge Animate program itself running slow
                                                resdesign Adobe Community Professional & MVP

                                                I am not sure about proxy but 2 yers ago my it department has to change permissions so cloud applications could update properly. You might want to check if adobe is allowed on your network.

                                                • 21. Re: Edge Animate program itself running slow
                                                  maestr0

                                                  Wow. I bought the CC license SPECIFICALLY for Edge Animate... And it lags horribly. and the proxy solution doesn't work and I need to use this software NOW. Why would I even have to fiddle in my computer settings to fix a bug that should not be there is beyond me. What I need is a fix. Now. Or a date when this will be fixed, please! Thanks.

                                                   

                                                  Very sad and disapointed.

                                                  • 22. Re: Edge Animate program itself running slow
                                                    resdesign Adobe Community Professional & MVP

                                                    It is not a bug, it is a problem with your settings or network permissions.

                                                    • 23. Re: Edge Animate program itself running slow
                                                      maestr0 Level 1

                                                      A problem you say? Rather unlikely because of the following


                                                      1. Windows 8.1 is a fresh install in my machine. My settings are therefore the ones most people have with this operating system...

                                                      2. I also uninstalled ALL Adobe products, used their Cleaner software, reinstalled only CC and the same thing occurred.

                                                      But most importantly :

                                                      3. I know computers well trying to deal with similar problems for over 30 years : I easily followed the instructions for the fix proposed in the link provided here (Configure for use behind network firewall) : It did not work! I talked to a few tech guys about these settings and they said there's nothing more I can do about these "settings or network permissions".

                                                      The chances now that this be a problem on my end have been rather limited.


                                                      If Adobe proposes a solution and it does not work, this means there is more to this "situation" (to use another word than bug). But thanks for answering my post anyway.

                                                      • 24. Re: Edge Animate program itself running slow
                                                        resdesign Adobe Community Professional & MVP

                                                        Well I have the exact same configuration as you and I do not have any problem at all. So obviously it has to do with your computer or network settings. If Animate is trying to access Adobe which is necessary for the cloud applications and cannot, it will cause a lag.

                                                        • 25. Re: Edge Animate program itself running slow
                                                          maestr0 Level 1

                                                          If the cloud application needs to access Adobe than fine. This means it should lag witch all Cloud applications. But no, it works fine with all other applications only Edge Animate is laggy.
                                                          My main point was that there should never be the need to play with one's settings when one installs an Adobe product (or any software). Especially on a fresh, standard install of Windows, when ALL other applications installed work fine... The only thing "obvious" is that there is no real help available. Their new "Cloud" way of doing things was bound to have glitches. Thanks anyway "redesign".

                                                          • 26. Re: Edge Animate program itself running slow
                                                            resdesign Adobe Community Professional & MVP

                                                            You're making a point. I am still wondering where the problem is since it works fine here. Just because the other adobe apps work does not mean it is necessarily an adobe problem though it might very well be. I hope things will be better for your with the next version.

                                                            • 27. Re: Edge Animate program itself running slow
                                                              heathrowe Most Valuable Participant

                                                              Just to clarify, the CC applications, Edge Animate included, does NOT need to access Adobe cloud services to run or operate. You need a paid subscription to go beyond the 30 day trial, but that is the extent of it (aside from the Sync to Cloud services available in other Adobe CC applications, but Edge Animate does not have this feature/option).

                                                               

                                                              What is needed, to run smoothly,

                                                              1  is that you have Admin privileges (Win) | Mac, on your machine;

                                                              2  your machine meets the required specifications;

                                                              3  grant firewall access to a localhost port; this is the one that causes issues with most folks. Upon first installation you should be prompted to 'accept' or 'reject' Edge Animate to communicate to a localhost port. It is required to 'accept' otherwise, the preview option will not work, because your firewall will kick in and reject the request.

                                                               

                                                              This doesn't answer the lag question, in and of itself, but if you install EA without meeting, say #2, the required specifications then you will hit some snags. If you meet the specifications (#2) but you don't have Admin privileges (#1), then you still might hit some snags because the machine you operate, as a Guest account for example, limits you from say 'Read and Write' operations ( a simple example, but ultimately depends on the limitations of a non-admin account).

                                                               

                                                              Darrell

                                                              • 28. Re: Edge Animate program itself running slow
                                                                resdesign Adobe Community Professional & MVP

                                                                Hey Darrell,

                                                                I do not think you can run Animate if you have no access to Internet which seems to suggest that there is some communication with Adobe especially for credentials and version checking, at least when you start Animate which sometimes causes problems when these information are not provided to Adobe by your app on your computer. I am not saying that there is a total back and forth communication but there is at start for sure and this is part of the reason why many people have problems with Animate.

                                                                • 29. Re: Edge Animate program itself running slow
                                                                  heathrowe Most Valuable Participant

                                                                  Edge Animate can run offline. Try it it for an hour - disable your wifi.

                                                                  Last weekend, my cable modem burned out and I was without internet for 2 straight days (felt like forever), but during that period I was able to use any of my CC applications, including Edge Animate, without any lag or issues.

                                                                   

                                                                  The only communication it needs to Adobe is the verification or a subscription (and or update) check once or twice within the month of the subscription or trial period.

                                                                   

                                                                  Darrell

                                                                  • 30. Re: Edge Animate program itself running slow
                                                                    resdesign Adobe Community Professional & MVP

                                                                    Interesting! Good to know.

                                                                    Thanks Darrell and sorry for your trouble with your modem!

                                                                    • 31. Re: Edge Animate program itself running slow
                                                                      heathrowe Most Valuable Participant

                                                                      Indeed

                                                                       

                                                                      I count myself lucky, the repair/replacement turnaround was reasonable. I have heard horror stories of folks waiting over a week for a replacement.

                                                                       

                                                                      Darrell

                                                                      • 32. Re: Edge Animate program itself running slow
                                                                        maestr0 Level 1

                                                                        Thanks Darrell for adding more light into this situation.

                                                                         

                                                                        In your message you point three elements :

                                                                         

                                                                        heathrowe wrote:

                                                                         

                                                                        Just to clarify, the CC applications, Edge Animate included, does NOT need to access Adobe cloud services to run or operate. You need a paid subscription to go beyond the 30 day trial, but that is the extent of it (aside from the Sync to Cloud services available in other Adobe CC applications, but Edge Animate does not have this feature/option).

                                                                         

                                                                        What is needed, to run smoothly,

                                                                        1  is that you have Admin privileges (Win) | Mac, on your machine;

                                                                        2  your machine meets the required specifications;

                                                                        3  grant firewall access to a localhost port; this is the one that causes issues with most folks. Upon first installation you should be prompted to 'accept' or 'reject' Edge Animate to communicate to a localhost port. It is required to 'accept' otherwise, the preview option will not work, because your firewall will kick in and reject the request.

                                                                         

                                                                        This doesn't answer the lag question, in and of itself, but if you install EA without meeting, say #2, the required specifications then you will hit some snags. If you meet the specifications (#2) but you don't have Admin privileges (#1), then you still might hit some snags because the machine you operate, as a Guest account for example, limits you from say 'Read and Write' operations ( a simple example, but ultimately depends on the limitations of a non-admin account).

                                                                         

                                                                        Darrell


                                                                        1. I do have Admin privileges on my PC

                                                                        2. My machine has more than the specifications :
                                                                             a. It runs an i7, 64 processor

                                                                             b. I have 12 Gb of DDR3 Ram
                                                                             c. I have loads of space of my 240GB SSD and 1Tb HDD
                                                                             d, Available screen resolutions are way above what is required
                                                                        3. Upon installation I was never prompted to accept or reject anything. Here are the steps I went through:

                                                                         

                                                                        I. I first installed the trial of Edge Animate and before trying it (why did I not wait a second...)
                                                                        II. I bought a license for Creative Cloud...
                                                                        III. Then I tried it and it was laggy.

                                                                        IV. Then I swore extensively in French Canadian. A necessary step in recovering from screwing yourself.
                                                                        V. Then I tried all possible means of enhancing the performance but to no avail...


                                                                        Maybe there's something that could be done with this "granting access to a localhost port"... But you say that without it, the preview option will not work... But the preview option (you mean Ctrl+Enter?) DOES work... So I'm still confused...

                                                                         

                                                                        Back to step IV, I guess.

                                                                        • 33. Re: Edge Animate program itself running slow
                                                                          resdesign Adobe Community Professional & MVP

                                                                          I do not know if you would like to try this but it may be worth your time. If I understand well you are part of a network. When I had trouble 2 years ago, I took my system off the network and put it on another wifi system. Then the problem stopped. This helped me determine there was something with the network and my IT guys corrected it after calling above and asking a few questions.

                                                                          Might not be what you want to do and might not be related to network configuration either. Just a thought.

                                                                          • 34. Re: Edge Animate program itself running slow
                                                                            maestr0 Level 1

                                                                            Thanks "Redesign" but this is all happening on my home computer. Not a network. My internet connection is also not via wifi. The internet cable goes through my wifi router before going in my computer though. Not sure if connecting directly would change anything.

                                                                            • 35. Re: Edge Animate program itself running slow
                                                                              heathrowe Most Valuable Participant

                                                                              maestr0 your answer was amusing, despite the 'cursive' loop you find yourself in

                                                                               

                                                                              Your specs mentions a Solid State Drive (SSD), when you installed EA did you by chance customize the install location? In other words, the default install is boot sector (usually C:), I am wondering if you chose the SSD drive instead of the default. I have seen other reports of 'lags' in operation when folks decide to install (and I mean with other applications in general, not just EA) on a SSD.

                                                                               

                                                                              Darrell

                                                                              • 36. Re: Edge Animate program itself running slow
                                                                                maestr0 Level 1

                                                                                I placed my C drive on my SSD to have my OS and all programs load faster. Therefore yes EA is on my SSD but yes it is also where it should be: on the boot sector. This means EA loads real fast! Then moves to a crawl... It just makes it even weirder. 

                                                                                • 37. Re: Edge Animate program itself running slow
                                                                                  RaB Level 1

                                                                                  Another observation: I've used the preview versions quite often. There has never been a lag. Stopped using it to wait for the sound option (as the work arounds were too much hassle for me).

                                                                                   

                                                                                  Now EA has sound capabilities, but hangs... :-/

                                                                                  • 38. Re: Edge Animate program itself running slow
                                                                                    resdesign Adobe Community Professional & MVP

                                                                                    I hope something can be done but it is always hard to pinpoint what the problem is since there are hundreds of specs out there. I have Animate on a windows 7 and a windows 8.1 and have no problem. Why you do and I don't is a mystery to me.

                                                                                    • 39. Re: Edge Animate program itself running slow
                                                                                      heathrowe Most Valuable Participant

                                                                                      Yes I am at a loss as to what could cause the lag. I have used every version of EA, even as far back as the preview versions and have not hit the 'lag' issues as described.

                                                                                       

                                                                                      So hopefully a dev member can further assist or clarify/pinpoint a solution.

                                                                                       

                                                                                      Darrell

                                                                                      1 2 Previous Next