Which version of InDesign, Photoshop and Illustrator are you using? And what OS?
The error code indicates there's a missing file or invalid serial number. You might want to try reinstall again.
Take a look at the 4th reply in this thread: http://forums.adobe.com/message/5075289
When you using the App Cleaner, make sure you remove all preferences and folders related to that version of the software.
Let us know if this helps!
I'm using mac osx10.6.8 and adobe suite cs5.5.
I've used this computer and software for 2 years without a problem. About a
month ago, all of a sudden when launching Indesign it would open and freeze
up. Then photoshop and illustrator. I've tried lots of different ideas from
forums, but nothing has worked. I have uninstalled all adobe and ran the
Adobe Creative Cloud cleaner for adobe cs5.5 and this is when the error
131.4 has now showed up maybe giving me some solution. Everything works
when in safe mode.
Everything works when in safe mode.
That tends to implicate some other program as conflicting. Do you run a font manager?
No I do not run a font manager.
OK, waht else loads when you start up normally? Not just programs, but utilities...
I think this is my problem for the moment.
I have this message Configuration error. A problem has occurred with the
licensing of this product. Restart your computer and re-launch the product.
(Which I have done.) I this problem still occurs after restarting, contact
Customer Support for further assistance, and mention the error code shown
at the bottom of this screen. Error 131:4
Can you help with this or do I need a different department?
This is a user forum, so we may not be able to help, but you never know. The licensing issue doesn't ring a bell for me, but that doesn't mean that nobody else knows. It's most likely a configuration issues of some sort, or a corrupt file in the licensing system, but I can't tell you which ones to delete. Normally I'd say call sustomer support, but for CS5.5 they'll just send you back here. Your best bet may be simply to see if Amy comes back. I believe she has access to the database and resources that will tell you what to do.
In most cases I've seen, customers were able to resolve the issue by doing a clean reinstall. When you used the app cleaner last time, did you also remove all preferences associated with CS5.5? If not, I'd suggest you to try that then reinstall.
Also,what happens when you launch the apps in a new admin account? Dov in this thread (http://forums.adobe.com/message/4639835) pointed out that there could be also be a conflict between InDesign and your graphics card driver. Have you checked if there's an update for your graphics card driver?
Unfortunately, the only suggestion given in Adobe's internal doc for the 131:4 error code is to reinstall the apps. If you can PM me your Adobe ID and serial number, I can check if the serial number matches with what's on file.
I know the serial number matches with what is on file because I double
checked my account and these are the original disk I received when I
purchased the adobe suite in June 2011. I was thinking because I have
reinstalled so many times I ran out of chances.
I can go ahead and uninstall again using the app cleaner. This will be
about the 5th uninstall and reinstall I've done. Before the last uninstall
I did a new user account and the software worked for about two days and
then started the same launch issue. So I deleted the new user account.
About two uninstalls ago I have also reinstalled my OS system and did the
disk utility for hardware check. Everything keeps checking out.
At this point should I use the clean app and uninstall again?
ok I did the uninstall all adobe suite using the clean app. I then
reinstalled the adobe suite cs5.5. I do not get the error message, but it
still freezes after launch and I have to restart my macbook.
i'm giving up for now on trying to solve the problem. I will just work in
safe boot. None of the suggestions have worked at this point. I have been
trying different suggestion for the last month.
Thanks for your help.
Sorry to hear that, Jo! Are Photoshop and Illustrator working fine now after the reinstall?
If you can PM me your Adobe ID, contact info and availability, I can have a technical agent to take a look at your issue.
No everything in the adobe suite cs5.5 software freezes. It launches and
freezes. Can not do force quit because the whole laptop is froze. keyboard,
tracker pad, everything. Always have to use the power off. But everything
works is safe boot.