Moved from the Creative Cloud to the InDesign forum.
Thanks for sharing your solution. I know that prior to the Creative Cloud when I had an error with InDesign launching I would delete the user preferences and cache.
Thanks, this helped me out.
One important note for those using Mac Mavericks. The User>Library folder is now "Hidden" so it does not appear when you go to your User folder. You can get to it by using the "Go" menu in the Finder at the top - but you have to hold down Option for it to appear, otherwise it is hidden there as well.
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Thanks for posting this solution. I tried all the tried-and-true methods to salvage InDesign CC with no luck.
This is the first time I've seen this problem in over 10 years of using InDesign.
What ended up working was deleting the entire contents of this folder : User/Caches/Adobe InDesign/en_US (similar to step 3 above)
Of course, you would not try this without making a backup first.
thanks this helped:
- Delete the preference files in User/Library/Preferences/Adobe InDesign/
- Delete the entire contents of this folder : User/Caches/Adobe InDesign/en_US
despite the post being older, I just recently experienced this problem and the thing that fixed it was installing without the preferences, once that option pops up. The thing I do not understand is once InDesign opened, it said my presets have been successfully migrated although I declined that option.
Glad it is functioning again. Lost a lot of time with this issue.
I still can't get InDesign to start up and I've read over a few of these help files.
I don't have any of the preference files nor the cache folder (hidden folders are on).
OS? Version of InDesign? Did it ever run? Will itr sart if you log onto the computer using a new user account?
It ran perfectly fine prior to the latest update.
I'm on Windows 7.