29 Replies Latest reply: Oct 23, 2013 8:56 AM by Jacob Bugge RSS

    Personal ID update went haywire

    Steve Fairbairn Community Member

      I responded to the recent security alert and went to update my personal info.

      This required entering the original ID (email address) that I used to register on these forums many moons ago.

      I read some bull that a message was being sent to the old address (which no longer exists).

      I am now stuck with a new account as if I were a new member. Everything about me (icon, points etc.) have been swallowed up by the system.

      How do I get them back?

      In an attempt to update rather that re-register I ended up going round in circles.

      Whom should I contact and how do I get back to square one?

      I’m completely stumped and can’t find know what part of the Adobe maze to go to. They don’t make it easy.