Does anyone know how to repair this problem?
The files are Mpeg4
I just upgraded some PSE 11 catalogs to PSE 12 and all functions and tags imported fine. When I import video only into PSE12 organizer, it will not generate a thumbnail image. I imported the same files into the old catalog using PSE11 and the thumbnails will be created. I have even gone a step further and converted the PSE11 catalog after imports were made, and PSE12 will now have the thumbnails. Eventually PSE11 is going to have to be uninstalled.
In the preferences the option to create video thumbnails is checked, I have also right clicked to update thumbnail (which has caused me to lose more)
During some experimenting and further diagnosis I chose to update a thumbnail from a video file created with my Pentax WG-3 and it worked.
I updated thumbnail on a horizontal and vertical video from my Galaxy S3, and now the existing thumbnails are gone.
So far the only one that actually works for me is the Pentax video, which is a MOV file. , the GoPro 3 and Galaxy are mp4 files, so it's possible that the mp4 format has something to do with it. This is very frustrating losing my thumbnails like this.... Luckily I have not deleted ver11 yet.
I hope they repair this issue soon.
Thanks for the help!
Can we assume that Premiere Elements 11 and 12 are on the same computer? In line with that question is the usual drill, "Latest Version of QuickTime installed?" and "Run As Administrator or from User Account with Administrative Privileges in effect?"
I will think about this some more and try importing various .mp4 and other file types into the Elements Organizer 12 , but, in the meanwhile, you may want to pass this by Adobe Chat.
After the link opens, click on "I still need help." That will bring up the Adobe Chat pop up. I have preset the topic field for
"My product or service"
Yes they are installed on the same computer, and everything should be full administrator.
I did try something: I right clicked on Elements and chose "run as administrator" Then tried to update thumbnails, and nothing....
Quicktime is fully updated.
As of this reply I have not tried the chat due to time... during the weekend I will have more time.
Thankyou for the suggestions so far.