5 Replies Latest reply on Oct 14, 2013 4:06 PM by Peter Spier

    InDesign CS6 crashing as it starts up

    Libbalou

      I have had this problem all day. I have repaired my permissions and repaired my disk already. I've tried reseting the preferences, too. As soon as I hit the yes button to reset, it crashes again.

       

      I'm on a Mac so I have this crash report to share. Anything else I can try before I reinstall? Thanks!

       

      Process:         Adobe InDesign CS6 [1129]
      Path:            /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
      Identifier:      com.adobe.InDesign
      Version:         8.0.0.370 (8000)
      Code Type:       X86 (Native)
      Parent Process:  launchd [132]

       

      Date/Time:       2013-10-10 17:06:27.374 -0400
      OS Version:      Mac OS X 10.6.8 (10K549)
      Report Version:  6

       

      Interval Since Last Report:          1244303 sec
      Crashes Since Last Report:           27
      Per-App Interval Since Last Report:  3431665 sec
      Per-App Crashes Since Last Report:   18
      Anonymous UUID:                      55C45412-82B3-4702-8D6D-65884615C723

       

      Exception Type:  EXC_BAD_ACCESS (SIGBUS)
      Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000001
      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
      0   ???                               0xa03586f0 _XHNDL_trapback_instruction + 0
      1   DataBaseLib.dylib                 0x01657e9a SUIDS::SUIDS(unsigned long) + 9802
      2   ObjectModelLib.dylib              0x015f9aeb 0x15d8000 + 137963
      3   ObjectModelLib.dylib              0x015e6d0c 0x15d8000 + 60684
      4   ObjectModelLib.dylib              0x0160764d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 16765
      5   ObjectModelLib.dylib              0x016044ba ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4074
      6   com.adobe.InDesign                0x00001dc2 main + 82
      7   com.adobe.InDesign                0x00001d55 start + 53

       

      Thread 1:  Dispatch queue: com.apple.libdispatch-manager
      0   libSystem.B.dylib                 0x94ebe382 kevent + 10
      1   libSystem.B.dylib                 0x94ebea9c _dispatch_mgr_invoke + 215
      2   libSystem.B.dylib                 0x94ebdf59 _dispatch_queue_invoke + 163
      3   libSystem.B.dylib                 0x94ebdcfe _dispatch_worker_thread2 + 240
      4   libSystem.B.dylib                 0x94ebd781 _pthread_wqthread + 390
      5   libSystem.B.dylib                 0x94ebd5c6 start_wqthread + 30

       

      Thread 2:
      0   libSystem.B.dylib                 0x94e97b5a semaphore_timedwait_signal_trap + 10
      1   libSystem.B.dylib                 0x94ec56e1 _pthread_cond_wait + 1066
      2   libSystem.B.dylib                 0x94ef45a8 pthread_cond_timedwait_relative_np + 47
      3   ...ple.CoreServices.CarbonCore    0x92791b90 TSWaitOnConditionTimedRelative + 242
      4   ...ple.CoreServices.CarbonCore    0x9278d533 MPWaitOnQueue + 250
      5   PMRuntime.dylib                   0x005b925d SetVSizeBaseline(unsigned long) + 669
      6   ...ple.CoreServices.CarbonCore    0x9277154a PrivateMPEntryPoint + 68
      7   libSystem.B.dylib                 0x94ec5259 _pthread_start + 345
      8   libSystem.B.dylib                 0x94ec50de thread_start + 34

       

       

      Thread 3:

      0   libSystem.B.dylib                 0x94ebd412 __workq_kernreturn + 10

      1   libSystem.B.dylib                 0x94ebd9a8 _pthread_wqthread + 941

      2   libSystem.B.dylib                 0x94ebd5c6 start_wqthread + 30

       

      Thread 4:

      0   libSystem.B.dylib                 0x94e97afa mach_msg_trap + 10

      1   libSystem.B.dylib                 0x94e98267 mach_msg + 68

      2   ...ple.CoreServices.CarbonCore    0x92839ab0 TS_exception_listener_thread + 160

      3   libSystem.B.dylib                 0x94ec5259 _pthread_start + 345

      4   libSystem.B.dylib                 0x94ec50de thread_start + 34

       

      Thread 5:

      0   libSystem.B.dylib                 0x94ec5aa2 __semwait_signal + 10

      1   libSystem.B.dylib                 0x94ec575e _pthread_cond_wait + 1191

      2   libSystem.B.dylib                 0x94ec73f8 pthread_cond_wait$UNIX2003 + 73

      3   ...ple.CoreServices.CarbonCore    0x927a621e TSWaitOnCondition + 126

      4   ...ple.CoreServices.CarbonCore    0x92791b68 TSWaitOnConditionTimedRelative + 202

      5   ...ple.CoreServices.CarbonCore    0x9278d533 MPWaitOnQueue + 250

      6   com.adobe.ACE                     0x00607a69 0x5c8000 + 260713

      7   com.adobe.ACE                     0x00606d99 0x5c8000 + 257433

      8   ...ple.CoreServices.CarbonCore    0x9277154a PrivateMPEntryPoint + 68

      9   libSystem.B.dylib                 0x94ec5259 _pthread_start + 345

      10  libSystem.B.dylib                 0x94ec50de thread_start + 34

       

      Thread 6:

      0   libSystem.B.dylib                 0x94ec5aa2 __semwait_signal + 10

      1   libSystem.B.dylib                 0x94ec575e _pthread_cond_wait + 1191

      2   libSystem.B.dylib                 0x94ec73f8 pthread_cond_wait$UNIX2003 + 73

      3   ...ple.CoreServices.CarbonCore    0x927a621e TSWaitOnCondition + 126

      4   ...ple.CoreServices.CarbonCore    0x92791b68 TSWaitOnConditionTimedRelative + 202

      5   ...ple.CoreServices.CarbonCore    0x9278d533 MPWaitOnQueue + 250

      6   com.adobe.ACE                     0x00607a69 0x5c8000 + 260713

      7   com.adobe.ACE                     0x00606d99 0x5c8000 + 257433

      8   ...ple.CoreServices.CarbonCore    0x9277154a PrivateMPEntryPoint + 68

      9   libSystem.B.dylib                 0x94ec5259 _pthread_start + 345

      10  libSystem.B.dylib                 0x94ec50de thread_start + 34

       

      Thread 7:

      0   libSystem.B.dylib                 0x94ec5aa2 __semwait_signal + 10

      1   libSystem.B.dylib                 0x94ec575e _pthread_cond_wait + 1191

      2   libSystem.B.dylib                 0x94ec73f8 pthread_cond_wait$UNIX2003 + 73

      3   ...ple.CoreServices.CarbonCore    0x927a621e TSWaitOnCondition + 126

      4   ...ple.CoreServices.CarbonCore    0x92791b68 TSWaitOnConditionTimedRelative + 202

      5   ...ple.CoreServices.CarbonCore    0x9278d533 MPWaitOnQueue + 250

      6   com.adobe.ACE                     0x00607a69 0x5c8000 + 260713

      7   com.adobe.ACE                     0x00606d99 0x5c8000 + 257433

      8   ...ple.CoreServices.CarbonCore    0x9277154a PrivateMPEntryPoint + 68

      9   libSystem.B.dylib                 0x94ec5259 _pthread_start + 345

      10  libSystem.B.dylib                 0x94ec50de thread_start + 34

       

      Thread 0 crashed with X86 Thread State (32-bit):

        eax: 0x00000000  ebx: 0x00000101  ecx: 0x00000000  edx: 0xbfffef01

        edi: 0x00000001  esi: 0x0166801e  ebp: 0xbfffefa8  esp: 0xbfffede0

         ss: 0x0000001f  efl: 0x00010286  eip: 0xa03586f0   cs: 0x00000017

         ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

        cr2: 0x00000001

       

      Binary Images:

          0x1000 -     0x4ff7 +com.adobe.InDesign 8.0.0.370 (8000) <0D5CE30B-1589-2AA4-C7E5-2C0ED0C44D37> /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

          0xa000 -     0xaff7 +InDesignModelAndUI ??? (???) <2E042CB4-E42B-151B-E858-1352BF64CBA2> /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI

          0xe000 -     0xeff7 +InDesignModel ??? (???) <C9ABC1CF-850A-FCC7-2CEA-68B14F048036> /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel

         0x12000 -   0x1f2fef +WidgetBinLib.dylib ??? (???) <D2AAB5B9-0694-32FA-38D5-F97FEE688C9D> /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/WidgetBinLib.dylib

      <this list is long and continues for a whiile. leet me know if I need to post it all>

       

      Model: iMac11,3, BootROM IM112.0057.B00, 4 processors, Intel Core i5, 2.8 GHz, 8 GB, SMC 1.59f2

      Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB

      Memory Module: global_name

      AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.6

      Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports

      Network Service: Ethernet, Ethernet, en0

      Serial ATA Device: ST31000528AS, 931.51 GB

      Serial ATA Device: HL-DT-STDVDRW  GA32N

      USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

      USB Device: UPS BF800, 0x0764  (Cyber Power Systems, Inc.), 0x0501, 0xfa140000 / 6

      USB Device: Keyboard Hub, 0x05ac  (Apple Inc.), 0x1006, 0xfa130000 / 5

      USB Device: Microsoft® 2.4GHz Transceiver V2.0, 0x045e  (Microsoft Corporation), 0x071f, 0xfa133000 / 9

      USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x0220, 0xfa132000 / 7

      USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0xfa120000 / 4

      USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3

      USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0xfa111000 / 8

      USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

      USB Device: My Passport 07A8, 0x1058  (Western Digital Technologies, Inc.), 0x07a8, 0xfd140000 / 5

      USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd120000 / 4

      USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0xfd110000 / 3

       

      THANK YOU!!!