0 Replies Latest reply: Oct 11, 2013 3:29 AM by DCourtel RSS

    Up to 30 seconds to open PDF files on local hard drive

    DCourtel Community Member

      Hello,

       

      For some weeks now, some users complains that opening PDF files are extremely slow. Up to 30 seconds for a file that is on the files Server in the same LAN than the computer. If I copy the PDF file on the desktop, it take up to 10 seconds to open (even a 50KB files !)

       

      I have notice that, if I switch the Windows Explorer to work "Off line", then the file on the desktop open immediatly !?!

      travailler Hors Connexion.jpg

       

      If I switch back to work "On line", the PDF file take 10 seconds to open.

      This was observed with release 11.0.3, 11.0.4 and 11.0.5

       

      What's going on ? Is there a workaround (other than disable permanently the feature) or a fix for that ?

       

      Thanks.