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1. Re: Startup crash on Asus N76V (Intel HD 4000 / Nvidia GeForce GT 630M)
John T Smith Oct 12, 2013 8:30 PM (in response to jordanh_) -
2. Re: Startup crash on Asus N76V (Intel HD 4000 / Nvidia GeForce GT 630M)
jordanh_ Oct 13, 2013 12:25 AM (in response to John T Smith)Thanks for the comments John. Unfortunately I already walked through all the posts you linked to. Disabling one Adapter in BIOS is not possible, the BIOS does not have such an option.
The only similar thing i can do is disabling the NVIDIA Card using Windows device manager. When i do that, the Premiere application is able to render the userinterface, but it will crash after about 30 seconds. No matter if there is any user interaction or not. Within those 30 seconds, it seems that the application runs quite normal.
Like mentioned, the Windows system log shows some more information about the cause of the crash, but basically it says that some hardware was failing. (ntdll.dll)
Faulting application name: Adobe Premiere Pro.exe, version: 7.0.1.105, time stamp: 0x51cbdef8
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x000000000005472b
The solution for this should be to change the driver version. Does anyone know a working driver Version from Intel?
...maybe the windows Crash report helps here, i cut it a bit down. It showed 368 loaded dlls, i display the first and last here.
Version=1
EventType=APPCRASH
EventTime=130261214502532614
ReportType=2
Consent=1
UploadTime=130261214503192651
ReportIdentifier=a80b2e81-33d5-11e3-b800-94dbc948dc02
IntegratorReportIdentifier=a80b2e80-33d5-11e3-b800-94dbc948dc02
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Adobe Premiere Pro.exe
Sig[1].Name=Application Version
Sig[1].Value=7.0.1.105
Sig[2].Name=Application Timestamp
Sig[2].Value=51cbdef8
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.18247
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=521eaf24
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000000000005472b
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0ef5
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0ef5e5b7e60fa94450bf3c7bed762376
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=932e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=932e877c5bcbaefddafbb463a47b72a4
UI[2]=C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
UI[3]=Adobe Premiere Pro CC has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\Adobe\Adobe Premiere Pro CC\dvacore.dll
...
LoadedModule[356]=C:\Program Files\Adobe\Adobe Premiere Pro CC\Plug-ins\Common\ImporterFLV.prm
LoadedModule[357]=C:\Windows\system32\mlang.dll
LoadedModule[358]=C:\Windows\system32\iyuv_32.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Adobe Premiere Pro CC
AppPath=C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
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3. Re: Startup crash on Asus N76V (Intel HD 4000 / Nvidia GeForce GT 630M)
jordanh_ Oct 25, 2013 3:27 AM (in response to jordanh_)Problem seems to be solved.
After disabling the NVidia Card, Premiere was (see above) crashing after 30 seconds even without loading any project or any other user interaction.
Solution was walking thru this list:
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html
Basically after all i did (above), there was only the question for the userprofile left. After creating a blank userprofile and starting Premiere there, it worked.
I guess the 30 second crash problem was related to some Nvidia driver settings that i did earlier in order to investigate the problem (set nvidia to be the card where premiere is run on or similar), even when the NVidia card is disabled.


